USPS Plans to Deliver Changes to Mail Services

USPS Plans to Deliver Changes to Mail Services

The US Postal Service (USPS) is planning a service overhaul to stem its losses.

The overhaul includes replacing one-to-three-day first-class mail with one-to-five day, consolidating mail processing and postal locations, cutting hours at some retail locations, moving more first-class mail by trucks instead of airplanes, going all-electric for last-mile delivery, and increasing postal rates.

A previous OM in the News post explained additional changes being made, as part of its overall efforts to redesign services, to cut costs and revamp USPS operations.

Video Spotlight: 

This post is based on the Reuters article, U.S. Postal Service proposes revamp; plan would slow some mail, by David Shepardson, March 23, 2021, and the YouTube video in the Spotlight. Image source: Scott A. Frangos

Discussion Questions:

1. What are the issues that USPS is able to address by revamping its services?

Guidance: To address delivery delay, USPS is standardizing the first-class mail delivery requirements from one-to-three days, to one-to-five days.  To reduce costs of operations, more first-class mail will be moved by truck, mail processing and postal locations will be consolidated, and all-electric fleets will be used for last-mile mail delivery.

2.  What are the sustainability implications of overhauling postal services by the USPS?

Guidance: The overhaul of USPS’ services has both economic and environmental sustainability implications.  By adopting a five-day delivery standard instead of three-day, consolidating mail processing, cutting retail hours, and increasing postal rates, the organization will stem its losses and become economically sustainable.  By moving more mail by trucks instead of airplanes and electrifying delivery fleets, USPS is able to become environmentally sustainable as well.


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