The Changing Retail Checkout Lane

Worldwide, a variety of approaches are being tried for retail checkout. Many of these approaches are changing how checkout lanes function.

Approaches include facial recognition for payment; scan-and-go with personalized pricing; a smart grocery cart that identifies items as they are placed in the cart; and a smart grocery store with frictionless checkout that allows customers to view and approve their basket.

In addition, one very interesting approach is being tried: the slow checkout lane. Not in a hurry, want to chat […]

The Demise of Self-Checkout?

Self-checkout has been an ongoing approach by retailers to reduce the need for cashiers and lower costs. However, many retailers are reevaluating their use of self-checkout.

Five Below has reduced the use of self-checkout, especially at stores that have higher “shrink.”  Shrink is a term used to describe “theft and other inventory loss.”  Dollar General is removing self-checkout at 300 stores with the highest shrink.

Target is also making changes to self-checkout in response to high shrink. Self-checkout lanes have […]

Best Value at Airport Security: TSA PreCheck, Clear, or Regular Line?

Which line to choose? There is no easy answer.

We all wish we could skip airport security lines. Yet, they are a necessity. Passengers now have several options to make the experience less “painful,” but these options have themselves become paint points. People pay a fee for TSA PreCheck and an even higher fee for Clear (see earlier post). Recently, the benefits offered by these two programs have become less obvious for passengers with high expectations. Knowledge of […]

Shorter Wait Times at Starbucks

How long will you wait for your favorite latte concoction at Starbucks?

According to recent surveys, about 5 minutes. That is quite a bit…for you and the company! Long waits annoy customers and are bad for business. Starbucks is trying to remedy the problem with the Siren System. It should reduce wasted motion time, but is it enough to accommodate staff shortages and high levels of customization? Only time will tell.


Video Spotlight: Starbucks to Spend […]

By |2023-10-12T14:19:58+00:00October 8, 2023|Tags: , , , , , , |
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