As air travel picks up this summer, passengers are reminded of the frustrations that come with it.
Long lines at the airports, delays, and even cancellations are to be expected. American Airlines passengers are especially affected because the airline is struggling to fill positions that had been eliminated at the height of the pandemic. What seemed like a sensible cost-saving strategy at the time has caused bottlenecks that are now hindering the economic recovery of the company and annoying its customers.
Video Spotlight: Flight Cancellations
This post is based on the NPR article, American Airlines Passengers Could Be in for a Summer of Delays and Cancellations, by V. Romo and D. Schaper, June 22, 2021, and the YouTube video, Hundreds of American Airlines Flights Cancelled Through Mid-July, by CBS This Morning, June 22, 2021. Image source: Shutterstock / B Calkins.
1. Why are there long lines at security checkpoints?
Guidance: Waiting lines are caused by variable service and arrival rates and by insufficient capacity to meet demand. In the present situation, the surge in demand and staff shortages at security checkpoints have created bottlenecks that are expected to last for some Continue reading