The “Elizabeth Line” May Have Set a Record in Britain

They came to pay their respects to the Queen.

Britons knew the line would be long, but it did not matter. They wanted to see their Queen one last time. What could have been a logistical nightmare turned out to be an orderly process with few incidents. The Lying-in-State Queue exemplifies project management at its best: careful planning, teamwork, and attention to detail for seamless execution.


Video Spotlight: David Beckham Joins Crowd Waiting in Line for Hours to […]

By |2022-09-26T00:31:30+00:00September 29, 2022|Tags: , |

Fast Food Changes

Fast food restaurants have made several changes, spurred by the needs of their customers during the COVID-19 pandemic. One of the major changes has been to focus on automation.

An example of automation is the use of apps for ordering. Many restaurants are encouraging customers to order through apps. However, this presents problems in filling orders—specifically getting the food to the customers. In many cases, customers must go through the traditional drive-thru lane—frustrating customers with what is perceived to be unnecessary […]

Santa Barbara Chick-fil-A Too Successful?

Santa Barbara’s Chick-fil-A restaurant has been so successful that cars back up onto the road in front of the restaurant for about 90 minutes a day, and up to 155 minutes a day on Saturdays.

The backups have become such a problem that the City is in process of declaring this Chick-fil-A a public nuisance.

Santa Barbara has an ordinance that bans the construction of new drive-thru restaurants, but this Chick-fil-A location was previously a Burger King restaurant with a drive-thru, and […]

Amazon’s Just Walk Out

Amazon is expanding its Just Walk Out technology into Amazon Fresh stores, including one in the Chicago area, and to the Houston Astros’ Stadium.

For several years, Amazon has used its Just Walk Out technology to let customers pay with their hands in Amazon One stores, as shared  in a previous OM in the News post. The technology allows a customer to scan in as they enter the store using one of three methods—their hand, a QR code […]

Go to Top