Best Value at Airport Security: TSA PreCheck, Clear, or Regular Line?

Which line to choose? There is no easy answer.

We all wish we could skip airport security lines. Yet, they are a necessity. Passengers now have several options to make the experience less “painful,” but these options have themselves become paint points. People pay a fee for TSA PreCheck and an even higher fee for Clear (see earlier post). Recently, the benefits offered by these two programs have become less obvious for passengers with high expectations. Knowledge of […]

Shorter Wait Times at Starbucks

How long will you wait for your favorite latte concoction at Starbucks?

According to recent surveys, about 5 minutes. That is quite a bit…for you and the company! Long waits annoy customers and are bad for business. Starbucks is trying to remedy the problem with the Siren System. It should reduce wasted motion time, but is it enough to accommodate staff shortages and high levels of customization? Only time will tell.


Video Spotlight: Starbucks to Spend […]

By |2023-10-12T14:19:58+00:00October 8, 2023|Tags: , , , , , , |

Efficiency or Identity? A Dilemma for Fast Food Restaurants

Minimalism is in; Googie architecture is out.

Red roofs, neon golden arches, and other bright-colored structures have practically disappeared from the fast food landscape. They have been replaced by boxy, sleek designs that reflect both cultural and economic trends. Whether or not these new designs are less aesthetically pleasing than their older counterparts is a matter of personal taste. Fast food chains’ primary goal remains to give customers what they want.


Video Spotlight: The Decline of Pizza Hut…What […]

The Race to Complete the KCI Airport on Time and on Budget

KCI’s new terminal is about to open.

Phasing out the old airport while completing the work at the new one is well under way. All major systems have been tested, hiring has started, and plans for the final integration are ready. To date, the project implementation has been successful. However, the project team does not take this success for granted and remains laser-focused on getting the airport 100% ready for opening day.


Video Spotlight: When Will KCI Airport […]

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