technology – OM in the News

Bite Ninja Uses Remote Gig Workers to Take Faster Food Orders

During the pandemic, finding employees has become difficult. The fast food industry has been hit especially hard by a shortage of employees.

Many restaurant workers have left the industry for reasons including better pay, fewer health risks, and more stability. Additionally, enhanced unemployment benefits in the U.S. have kept many workers out of the workforce.

Bite Ninja offers a new approach to help alleviate the employee shortage. This service uses technology to allow workers to take orders at drive-thru restaurants remotely. Workers […]

By Ross L. Fink, Ph.D.|2021-08-31T05:28:37+00:00August 31, 2021|Tags: capacity, gig economy, scheduling, service design, service processes, technology, waiting lines|

Cashless Technology at the New Resorts World Las Vegas

Resorts World Las Vegas, a multi-billion dollar project over five years in the making, opened on June 24, 2021, on the north Strip.

Many, including RWLS’s president, Scott Sibella, hope the project will breath new life into the city’s tourism industry, still reeling from the effects of the pandemic, in addition to energizing an area of the Strip that has not been the target of major development in a long time.

The property was designed from the start for cashless technology, including […]

By Lisa M. Spencer|2021-07-05T21:51:42+00:00July 9, 2021|Tags: location, project management, technology|

LocusBots Track Real-Time Warehouse Operations

In response to a surge in e-commerce, Locus Robotics is developing better and more efficient robots to handle increased warehousing demand.

Locus Robotics’ robots are called “LocusBots”. They are autonomous and mobile and can track real-time warehouse operations using iPhone or wearable technology.

New features for LocusBots to better handle item picking and handling in warehouses are in the research and development stage.

Video Spotlight:

Locus Robotics – How it works (Mar 25, 2020, Locus Robotics Autonomous Robots)

By Anita Lee-Post, Ph.D.|2021-03-31T21:45:35+00:00April 3, 2021|Tags: automation, logistics, process design, product design, robotics, technology, warehouse|

J.B. Hunt: Transforming Logistics Through Data Centralization

J.B. Hunt Transport Services is partnering with Google to provide improved shipping and logistics experience for shippers, carriers, and service providers.

Under the partnership, J.B. Hunt will centralize data across its supply chain, including capacity use, pricing, and transportation delivery, using advanced artificial intelligence and machine learning tools from Google Cloud.

The partnership is expected to transform transportation services by digitally matching shipments with capacity, increasing efficiency and visibility.

Video Spotlight:

J.B. Hunt Drives a Data Revolution on the […]

By Anita Lee-Post, Ph.D.|2021-03-31T21:11:56+00:00April 2, 2021|Tags: logistics, service design, service operations, technology, transportation|