Lines at Airports are Breeding Grounds for Infections

Lines at Airports are Breeding Grounds for Infections

The sudden return of US citizens and permanent residents created havoc at the major airports.

The coronavirus outbreak prompted the US government to urge its citizens sojourning in Europe to come back before travel restrictions came into effect. The ultimatum caused unusually large numbers of travelers to crowd airports that were unprepared and thus understaffed for this surge. As a result, travelers had to wait in long lines before medical screening and immigration, thereby breaking all rules of safe distancing during a pandemic.


Video Spotlight: Exasperatingly long wait lines at DFW


This post is based on the npr.org article, Travelers Greeted with Hours-Long Airport Lines as Coronavirus Screenings Begin, by B. Allyn, March 15, 2020, and the YouTube video, Travelers Frustrated after New Coronavirus Screening Procedure Causes Hours-Long Wait at DFW Airport, by WFAA, March 14, 2020. Image source: Andrew Bret Wallis/Getty Images.

Discussion Questions:

1. What are the factors that contributed to long lines?

Guidance: Wait lines are caused by insufficient capacity to meet demand as well as variability in arrivals and service. In this instance, the sudden surge in arrivals was unexpected and so was the additional time for medical screening. Longer and more Continue reading

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Fed Up With the DMV? You’re Not Alone!

Fed Up With the DMV? You’re Not Alone!

Frustration with the DMV’s long wait times is nothing new. Yet, this Sacramento Bee article reveals extreme wait times at the DMV leading to the public’s exasperation and anger.


Video spotlightCalifornia DMV customers angry over rising wait times


Over the past year, wait times have increased by 60 percent and can reach 7 hours. An increase in demand combined with longer service times and insufficient capacity have created a situation that is unbearable enough to trigger lawmakers’ intervention.

 

This post is based on The Sacramento Bee article, Drivers Are Fed Up With the DMV. So Are California Lawmakers., by B. Anderson, July 30, 2018, and The Sacramento Bee video, California DMV customers angry over rising wait times, by B. Anderson, July 27, 2018. Image source: Ingram Publishing.

Discussion Questions:

1. What are the factors responsible for the unacceptable increase in wait times? Relate them to the characteristics of waiting lines.

Guidance: The factors include issue of new drivers’ licenses to comply with REAL ID Act (increased arrival rates); delays in hiring more workers (insufficient capacity, not enough servers); servers’ difficulty adapting to new system (longer service times); customers’ procrastination to renew registration (increased Continue reading

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