Problems with Free Returns

As the cost of returns continues to rise, retailers are looking for ways to reduce or recapture their costs. In 2021, the e-commerce returns rate hit an all-time high of 20.8%–up from 18.1% in 2020. The cost of online returns averaged 21% of order values.

In addition to the cost, there is the impact on the environment for returns (see “The Dark Side of Online Returns”). Many products are sent to the landfill, and there is the consumption […]

By |2022-07-27T04:57:52+00:00August 2, 2022|Tags: , , , |

Amazon Department Stores: A Data Bonanza

Amazon plans to extend its reach further by opening its own small format department stores in big cities to increase its sales items like of clothing, household items, and electronics as well as Amazon’s private label products.

This may be an avenue to reach people who want to touch and feel products before they buy, who don’t typically shop online or who don’t use credit cards. It will also allow Amazon to study and track the shopping habits and browsing of […]

Barnes and Noble CEO Decentralizes Purchasing

Breathing life back into bookstores is a passion of James Daunt, the latest in a string of CEO’s tasked with helping Barnes & Noble make a comeback.

Daunt’s strategy centers around decentralized purchasing and granting store managers freedom to choose a look and feel that caters to local residents and draws customers in.  He is fighting for the future of brick and mortar booksellers and is determined to win.

Video Spotlight: 

Nike Withdraws Betsy Ross Flag Sneaker from Market

Nike has withdrawn their Air Max 1 Quick Strike Fourth of July shoe.

The shoe features an early U.S. flag, commonly referred to as the Betsy Ross Flag.  Nike decided to pull the shoe from the market after Colin Kaepernick expressed concerns about what the Betsy Ross flag represented.

The shoes were already in retail stores in anticipation of the July 4th holiday sales.  A handful of these shoes had already been sold.

Video Spotlight:  Nike pulls ‘Betsy […]

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