Updating Southwest’s Operations to Prevent Future Meltdowns

The box-office hit The Perfect Storm (2000), starring George Clooney, highlighted a combination of three separate weather fronts that collided which led to one of the fiercest storms in recorded history in the North Atlantic Ocean.

During this past holiday season, several factors collided which led to major flight disruptions for Southwest Airlines. An historic number of flight cancellations and thousands of angry customers have resulted in major financial implications and operational challenges.

Let’s look at some of those factors to understand why […]

Restaurant Pricing Tactics

Inflation is hitting restaurants especially hard on the supply side, as they are paying more for ingredients and increased labor costs. From the revenue side, customers impacted by inflationary pressures on food and gasoline are reducing their spending for eating-out.

The combination of increased costs and reduced revenues serves to reduce restaurants’ profit margins.

Restaurants have to seek ways to maintain customer traffic, while still maintaining profit margins. Two techniques gaining popularity are dynamic pricing and barbell pricing.

Dynamic pricing, also referred to as […]

Subway’s Vending Fridge

Subway is adding smart fridges to its Grab and Go platform, which began in 2020 and sells sandwiches at more than 400 non-traditional locations including airports, college campuses, and gas stations.

The newest entry for Grab and Go is the smart fridge. First introduced at the University of California San Diego in September 2022, Subway has plans for further fridges at non-traditional locations. The smart fridge features AI that allows customers to talk to the fridge, including asking questions about what’s […]

Thrifting as a Sustainability Trend?

More and more, consumers are turning to thrifting—partly for the value, partly for the fun, and partly because they view it as being eco-friendly.

The trend is growing in both face-to-face stores as well as via online platforms like ThredUp.  One survey reported that over 50 percent of sellers are at least 42 years old. Yet the purchasers are most often younger generations.

One other interesting trend, however, is that affluent customers are increasingly among those looking to thrift, sometimes for luxury […]

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