The Chicken Sandwich Wars Continue

The Chicken Sandwich Wars Continue

April 26, 2021

The Great Chicken Sandwich War began on August 12, 2019. Popeyes introduced its new chicken sandwich.  Chick-fil-A tweeted about its chicken sandwich being the original. Popeyes responded with, “Y’all good?”

This was the beginning of a social media war that brought a great deal of attention to Popeyes’ chicken sandwich.  Other restaurants joined in the social media war, including Wendy’s and Shake Shack.

The attention, along with outstanding initial reviews of the sandwich, led to long lines and shortages of chicken sandwiches at Popeyes.  Demand for its chicken sandwich was so great that Popeyes had to stop selling it to adjust its supply chain to the unanticipated demand.  The chicken sandwich didn’t return until November 3, 2019.

Popeyes’ sales have been boosted by the chicken sandwich, with system-wide sales increasing 19% in 2020.

With the popularity of the chicken sandwich, a variety of competitors have either launched a chicken sandwich, or developed a new chicken sandwich.  These competitors include KFC, Chick-fil-A, Church’s Chicken, Wendy’s, Zaxby’s, BurgerFi, Jack in the Box, Carl Jr., Sonic, Shake Shack, Boston Market, McDonald’s, and Burger King.

The most interesting addition is Taco Bell’s Crispy Chicken Sandwich Taco.  Limited distribution Continue reading

Facebook
Twitter
Airlines Analyze Summer Capacity

Airlines Analyze Summer Capacity

March 7, 2021

European airlines must soon make critical decisions about summer flight schedules, but with the pandemic still raging and a slower-than-expected vaccine rollout schedules are being made and scrapped at a dizzying pace.

Consumers, unsure of what the future holds, now favor last-minute bookings, making it difficult for airlines to forecast or identify patterns to help them plan summer schedules.


Video Spotlight: 


This post is based on the WTVB article, Airlines flying blind into summer capacity sweepstake, by Laurence Frost and Sarah Young, February 2, 2021, and the YouTube videos in the Spotlight. Image source: Fly View Productions/E+/Getty Images

Discussion Questions:

1.  How serious a mismatch was there last summer between forecasted and actual demand, and how did this affect final scheduling?

Guidance: Airlines planned summer flight availability in early spring of 2020.  As the first lockdowns started, plans drastically changed.  Of the 755 million seats originally scheduled for flights in Western Europe last summer, some 72 percent were cut.

2.  Continue reading

Facebook
Twitter
How GOJO Increased Capacity for Purell

How GOJO Increased Capacity for Purell

February 24, 2021

GOJO, the maker of the Purell hand sanitizers, is making investments to increase its capacity for current and future demand.

The COVID-19 pandemic has changed consumer attitudes towards higher hygiene expectations.  There is also a need for a safe environment to work and socialize when society re-opens.  The result is a 150% increase in demand for sanitizers.


Video Spotlight: 


This post is based on the National Health Executive article, How GOJO is keeping pace with the changing landscape, by Matt Roberts, January 27, 2021, and the YouTube video in the Spotlight. Image Source: Shutterstock / bluedog studio

Discussion Questions:

1.  How is GOJO responding to the surge in hand sanitizer demand from a product design perspective?

Guidance: GOJO has changed its packaging. The formulation hasn’t changed, Purell still kill 99.99% of harmful germs, including coronavirus, but its sanitizers are now being sold in round bottles instead of its iconic square bottles.

2.  How is GOJO responding to the surge in hand sanitizer demand from a capacity planning perspective.

Guidance: GOJO increased its output capacity by shortening its supply lines, Continue reading

Facebook
Twitter