The Child Care Crisis: An Operations Challenge

Finding quality, affordable child care has long been a nightmare for parents. Unfortunately, market forces alone are unlikely to solve the financial problems that both consumers and businesses face. With razor-thin profit margins, child care facilities cannot afford to lower their prices even though these prices are out of reach for many families. Solutions involve collaboration among parents, employers, child care businesses, and federal and state governments.


Video Spotlight: The Market Controls Child Care Costs in the […]

Restaurants Use Condiments To Expand Menus

As restaurants begin recovering from the pandemic, they are finding ways to add appeal to their menus.

Some have added new items to the menu, like Taco Bell with its Chicken Sandwich Taco and Cantina Crispy Melt Taco. Taco Bell is taking it a step further by looking to add chicken wings to the menu. Chicken wings have been a popular item during the pandemic, and Taco Bell wants to cash in on the popularity of chicken wings and chicken sandwiches.

Adding […]

The Chicken Sandwich Wars Continue

The Great Chicken Sandwich War began on August 12, 2019. Popeyes introduced its new chicken sandwich.  Chick-fil-A tweeted about its chicken sandwich being the original. Popeyes responded with, “Y’all good?”

This was the beginning of a social media war that brought a great deal of attention to Popeyes’ chicken sandwich.  Other restaurants joined in the social media war, including Wendy’s and Shake Shack.

The attention, along with outstanding initial reviews of the sandwich, led to long lines and shortages of chicken sandwiches […]

Mass Customization at Taco Bell

One of Taco Bell’s newest promotions is the My Cravings Box.

Taco Bell has offered a variety of $5 cravings boxes for several years, as part of its emphasis on value.  The items in the Cravings Boxes have changed over time.  Past offerings have included a Grande Nachos Box, Toasted Cheddar Chalupa Box, and Chalupa Cravings Box (to name a few.)

What makes the My Cravings box so different?

It’s customizable.

Not including beverages, customers can build their meal with 30 different combinations, by […]

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