delivery – OM in the News

Fresh and Tasty Airline Food. No Joke!

If you thought that airline food was prepackaged and frozen, you were mistaken.

This article showcases the food preparation at the DC kitchen of Gate Gourmet, the world’s leading provider of airline food. The process is meticulous, and many steps are taken to ensure that the food is made no longer than 24 hours before its delivery to inflight crews. The COVID-19 pandemic has increased safety requirements and has posed new challenges to ensure that the right quantity of the right […]

By Corinne M. Karuppan, Ph.D.|2022-04-09T22:15:21+00:00April 10, 2022|Tags: delivery, inventory management, layout, product safety, safety stock, service quality, strategic capacity management|

The Dark Side of Online Returns

Returning online items is so easy. And wasteful.

Before their delivery to your home, products may have already left a substantial carbon footprint: production, packaging, shipping through a network of distribution centers, and last-mile delivery to your doorstep. When the items are returned, they enter the reverse supply chain: further transportation to middlemen, reprocessing and redistribution, or in many cases, incineration or a trip to the landfill. Under pressure to be more environmentally and socially conscious, Amazon has launched new initiatives […]

By CMKaruppan|2022-02-11T00:29:09+00:00February 15, 2022|Tags: carbon footprint, delivery, logistics, respsonsive supply chain design, supply chain management, sustainability, transportation|

Ottobots, Assemble! And Deliver.

Passengers at the Cincinnati/Northern Kentucky International Airport can now use their phones to order food and/or retail items and have their purchases delivered to their airport location by a fleet of fully autonomous robots called Ottobots.

Purchases are retrieved by customers from the robot’s secure compartment with a unique QR code that can be scanned by the robot’s camera. Contactless delivery, fueled by the pandemic, is made possible with Ottonomy’s proprietary Contextual Mobility technology. It enables Ottobots to navigate through crowds […]