delivery – OM in the News

Efficiency or Identity? A Dilemma for Fast Food Restaurants

Minimalism is in; Googie architecture is out.

Red roofs, neon golden arches, and other bright-colored structures have practically disappeared from the fast food landscape. They have been replaced by boxy, sleek designs that reflect both cultural and economic trends. Whether or not these new designs are less aesthetically pleasing than their older counterparts is a matter of personal taste. Fast food chains’ primary goal remains to give customers what they want.

Video Spotlight: The Decline of Pizza Hut…What […]

By Corinne M. Karuppan, Ph.D.|2023-03-14T23:06:07+00:00March 15, 2023|Tags: automation, competitivness, delivery, lead time, location, productivity, service design, service quality, strategy, value, waiting lines|

What Is the Future of Traditional Grocery Stores?

Will the traditional grocery store become a thing of the past, or will it continue in its current form?

In the not too distant past, virtually all shopping was done in-person in the store. Online ordering with either pickup or delivery was a novelty. However, COVID escalated the use of pickup and delivery of groceries (either retail delivery or third-party delivery, such as DoorDash).

Online grocery sales (pickup, delivery, and ship-to-home) represented about 12% of grocery sales in January 2023—up slightly over […]

By Ross L. Fink, Ph.D.|2023-03-01T22:22:31+00:00March 1, 2023|Tags: delivery, facility location, location, online order fulfillment, perishable inventory management, service blueprint, service delivery, service processes|

Target Focuses on Last-Mile Delivery Efficiency

Target aims to boost its competitiveness in e-commerce with a revamped delivery system.

As its e-commerce business continues to grow, Target has opened sortation centers to group orders. Packages are loaded into the trunks of contract drivers’ cars for same-day delivery. This is part of a trend among retailers to boost profits with lower labor and transportation costs. The system may require fine-tuning, and the company continues to experiment with new options to improve the efficiency and agility of last-mile delivery.

By Corinne M. Karuppan, Ph.D.|2022-08-11T20:22:04+00:00August 12, 2022|Tags: competitivness, delivery, short term capacity, strategy|

Is Amazon Pushing Its Warehouse Workers Too Hard?

Fast delivery can be taxing for Amazon workers.

The Feds are investigating possible safety issues and failure to disclose injuries at Amazon. Their findings could spell legal trouble for the company. One of the safety hazards allegedly involves an unrealistic pace of work, which resulted in physical injuries. Work pace is often tied to performance standards. Is Amazon guilty of setting an unrealistic work pace or is it unrealistic to assume that all employees can achieve the standards?

Video Spotlight:

By Corinne M. Karuppan, Ph.D.|2022-08-03T19:03:59+00:00August 6, 2022|Tags: competitivness, delivery, job design, lead time, productivity|