Scheduling Operations – Page 2

Chick-fil-A’s Three-Day Workweek

A Chick-fil-A restaurant in Miami has gone to a 3-day workweek.

As Chick-fil-A restaurants are not open on Sundays, they have created 2 groups—referred to as pods. Each pod works 3 consecutive 13- to 14-hour days, and then has 4 days off. They also have one seven-day stretch of time off per month, and rotate weekends off.

In addition to the employees that are in the pods, they have other employees that follow more traditional schedules.

The 3-day workweek appeals to many workers. While […]

By Ross L. Fink, Ph.D.|2022-11-27T21:13:20+00:00November 27, 2022|Tags: job design, lean operations, productivity, scheduling, waste reduction, work force scheduling|

Waffle House Index for Hurricanes

OM in the News has previously looked at the Waffle House Index, used to measure the damage from hurricanes. The index made the news again for Hurricane Ian. According to the Boston Globe, 40 Waffle Houses were closed at the height of the storm.

This index was developed in 2004, during Hurricane Charley, by former FEMA administrator Craig Fugate. FEMA noticed that some of the last places open are Waffle House, and thus was born […]

By Ross L. Fink, Ph.D.|2022-10-27T01:02:20+00:00October 27, 2022|Tags: emergency management, hurricane Ian, infrastructure, project management, risk management, scheduling|

1099-K Changes Impact Small Firms and Individuals

With the passage of the American Rescue Plan Act in 2021, an important provision related to the 1099-K tax form affects those who receive payments through third-party networks. Just a few examples of those who may be affected: anyone paid for a side hustle through Paypal, who sells on eBay, or who contracts with companies such as Uber and Lyft.

In this post, we’ll focus on the capacity and productivity impacts of this tax law change on a variety of stakeholders.

WHAT […]

By Ross L. Fink, Ph.D.|2022-08-15T04:27:35+00:00August 18, 2022|Tags: automated processes, capacity, gig economy, regulations, service processes, technology|

Grubhub’s NYC Free Lunch Failure

On May 17, 2022, Grubhub offered New York City residents a free lunch. Specifically, Grubhub offered $15 off orders placed between 11am and 2pm, not including tax, tip, or delivery fees.

The offer was tremendously popular. At one point, Grubhub received 6,000 orders per minute. Orders arrived at a rate six times higher than a similar promotion the company ran in 2021.

Unfortunately, instead of being a tremendous success, it turned into an epic failure. Almost immediately, the app failed […]

By Ross L. Fink, Ph.D.|2022-06-06T06:46:27+00:00June 14, 2022|Tags: capacity, fast casual restaurants, forecasting, queuing theory, quick serve restaurants, scheduling, service delivery, service recovery|