Six Sigma Quality – OM in the News

Lean Six Sigma in Hospitals

Although Lean Six Sigma has its origins in manufacturing, many services effectively use it. One such example is the Oncology Department at UC San Diego Health.

The Oncology Department applied a variety of Lean Six Sigma tools to produce $3.73 million in additional annual revenue.

The main source of waste was identified to be the way that several cancer drugs were used in dosing. These drugs were placed in a vial by the manufacturer with a single use dosage concept. In many […]

By Ross L. Fink, Ph.D.|2023-05-10T05:53:01+00:00May 10, 2023|Tags: 6S, healthcare, lean, process improvement, six sigma, waste reduction|

A Pioneer of Online Journalism Falls off the Digital Platform

Another news organization is succumbing to the brutal demands of digital publishing.

BuzzFeed quickly went from an original and somewhat eccentric media outlet to a well-known publication with a respected news division. It pioneered ways of engaging younger readers, included serious articles as well as celebrity news, and exploited the potential for stories to go viral on social media with click-driven headlines.

As it expanded its news division, BuzzFeed failed to generate the revenues necessary to sustain a world class news operation. […]

By Corinne M. Karuppan, Ph.D.|2023-05-05T00:46:08+00:00May 5, 2023|Tags: competitivness, House of Quality, job design, lead time, service quality, strategy, virtual service|

Costs of Quality: Tulare Lake Flooding

Much of California’s most productive farmland has yet to emerge from flooding caused by this winter’s torrential rain and snow storms.

Anticipated snow melt from a snowpack 300% of average threatens to put valley areas under even more water as it begins to flow down from the mountains. The melt exceeds the capacity of lakes, dams, and rivers.

Flooding in the Tulare Lake and Monterey areas in March 2023 ruined many crops. Consumers across the country will feel the impact of higher […]

By Lisa M. Spencer|2023-04-28T22:30:51+00:00April 28, 2023|Tags: capacity planning, cost of quality, food supply chain, forecasting, inventory management, quality, supply chain|

Profits Over Patients: Here Come the Roaches!

America’s largest hospital company has been putting patients at risk.

To increase profits, they have cut their staff and shrunk maintenance budgets, resulting in higher occurrences of sentinel events, including patient deaths. Both doctors and nurses have complained about the situation, but there seems to be a disconnect between the clinical staff and the leadership. In fact, hospital critics have been reprimanded. Money that could be used to fix the problems is allocated to bed capacity increases which boost revenue.

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By Corinne M. Karuppan, Ph.D.|2023-03-07T20:56:37+00:00March 8, 2023|Tags: competitivness, service quality, short term capacity, shortage, strategic capacity management, strategy, value, value analysis|