Introduction – OM in the News

US Air Travel Disruptions: The Rule Instead of the Exception?

The airline industry has taken major hits since December 2022, and customer anxiety is on the rise over booking new reservations.

In December—during the peak of the holiday season—Southwest Airlines cancelled over 13,000 flights due to an antiquated and unreliable flight scheduling system.

In January, a nationwide ground stop imposed by the Federal Aviation Administration (FAA) over a computer issue forced a 90-minute halt to all U.S. departing flights, leading to over 10,000 delays in one day alone.

January’s grounding […]

By James Kirby Easterling|2023-02-15T22:07:05+00:00February 15, 2023|Tags: asset utilization, contingency planning, information systems, supply chain disruption, supply chain resiliency|

L’Oréal’s Mechanized Lipstick Applicator

For people with limited hand and arm mobility, L’Oréal’s computerized make-up applicator will allow them to steadily and precisely apply lipstick, with confidence and independence.

The applicator is in the pilot testing stage with Lancôme, part of the L’Oréal Luxury Products division. It may be a welcome invention for many of the 50 million people globally who have limited fine motor skills.

L’Oréal is among the 4% of beauty and personal care brands that design products for the physically disabled.

Video Spotlight: […]

By Anita Lee-Post, Ph.D.|2023-02-06T00:53:31+00:00February 5, 2023|Tags: automation, product design, social responsibility, sustainable sourcing|

Is Amazon Pushing Its Warehouse Workers Too Hard?

Fast delivery can be taxing for Amazon workers.

The Feds are investigating possible safety issues and failure to disclose injuries at Amazon. Their findings could spell legal trouble for the company. One of the safety hazards allegedly involves an unrealistic pace of work, which resulted in physical injuries. Work pace is often tied to performance standards. Is Amazon guilty of setting an unrealistic work pace or is it unrealistic to assume that all employees can achieve the standards?

Video Spotlight:

By Corinne M. Karuppan, Ph.D.|2022-08-03T19:03:59+00:00August 6, 2022|Tags: competitivness, delivery, job design, lead time, productivity|

EV Stations: A Vision to Fuel the Future

The winner of an international competition envisions electric vehicle charging stations that offer far more than traditional gas stations.

Since charging an EV can take 20 or 30 minutes, the designer of the winning station included features like exercise equipment, massage therapy, a garden, and stores in additional to traditional gas station fare. He also suggests placing the stations in interesting places, such as near a trailhead or a community site of interest, to offer customers interesting ways to pass the […]

By Lisa M. Spencer|2022-02-17T23:51:55+00:00February 17, 2022|Tags: applied research, new product development, product design, product life cycle, service design, sustainability|