CosMc’s Loyalty Program

CosMc’s is a spin-off restaurant from McDonald’s which offers a variety of drinks, such as energy burst, lemonades, slushies, frappes, and cold brews. OM in the News previously published a post about its debut in Chicago.

The spin-off also carries some McDonald’s favorites, including McFlurrys and Egg McMuffins, and a variety of additional items including sandwiches (Spicy Queso and Creamy Avocado Tomatilio), bites (hash browns, pretzels, and McPops), baked goods (cookies and brownies), soft serve ice cream (sundaes and cones), […]

By |2024-07-10T07:02:42+00:00July 14, 2024|Tags: , , |

Are You a “Problem Returner”?

Retail returns are a problem for many retailers. In 2023, over $743 billion in merchandise was returned.

It can cost 40% of the value of an item to process the return to be resold. And in many cases, items can’t be resold for full price. As a result, many retailers are looking at their return policies and making changes to them.

These changes include shrinking the return window, charging for returns, allowing customers to “just keep it,” and in some cases denying […]

By |2024-07-10T06:39:27+00:00July 10, 2024|Tags: , , , |

Krispy Kreme and McDonald’s Expand Partnership

After a successful test in Kentucky at 160 McDonald’s locations, Krispy Kreme and McDonald’s plan to roll out Delivered Fresh Daily (DFD) doughnuts at participating McDonald’s.

The roll-out begins in the second half of 2024, and will continue through 2026. Three Krispy Kreme doughnuts will be offered at participating McDonald’s—the Original Glazed Doughnut, the Chocolate Iced with Sprinkles Doughnut, and the Chocolate Iced Kreme Filled Doughnut.

The company exited the consumer-packaged goods (CPG) market in May 2023, with the closing of its […]

Managing Queuing and Capacity at Theme Parks

Designing rides in theme parks is about a lot more than just building something that guests will find fun.  It takes into account many aspects of operations management, including queueing, time and motion study, and capacity planning.


Video Spotlight:  


This post is based on the YouTube videos in […]

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