Amazon’s Just Walk Out

Amazon is expanding its Just Walk Out technology into Amazon Fresh stores, including one in the Chicago area, and to the Houston Astros’ Stadium.

For several years, Amazon has used its Just Walk Out technology to let customers pay with their hands in Amazon One stores, as shared  in a previous OM in the News post. The technology allows a customer to scan in as they enter the store using one of three methods—their hand, a QR code […]

Fresh and Tasty Airline Food. No Joke!

If you thought that airline food was prepackaged and frozen, you were mistaken.

This article showcases the food preparation at the DC kitchen of Gate Gourmet, the world’s leading provider of airline food. The process is meticulous, and many steps are taken to ensure that the food is made no longer than 24 hours before its delivery to inflight crews. The COVID-19 pandemic has increased safety requirements and has posed new challenges to ensure that the right quantity of the right […]

Amazon Tries On Brick-and-Mortar Clothing

Amazon is opening its first physical apparel store called Amazon Style in Los Angeles, in the latter part of 2022.

The store will have QR-coded clothes racks for customers to see item details, select items to send to a fitting room, and alert customers when a fitting room is ready.  The fitting rooms have touchscreens for customers to request more items.

Customers can make purchases in store, buy at a later date, or find items remotely to deliver to the store to […]

The Dark Side of Online Returns

Returning online items is so easy. And wasteful.

Before their delivery to your home, products may have already left a substantial carbon footprint: production, packaging, shipping through a network of distribution centers, and last-mile delivery to your doorstep. When the items are returned, they enter the reverse supply chain: further transportation to middlemen, reprocessing and redistribution, or in many cases, incineration or a trip to the landfill. Under pressure to be more environmentally and socially conscious, Amazon has launched new initiatives […]

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