Customer confusion is not uncommon in drive-thru lanes.
Increasing demand, and various order types such as in-person, online, and 3rd party delivery, have complicated the drive-thru line. Many restaurants are adding multiple lines to handle demand, adding complication for the customer.
Many Chick-fil-A’s have experienced backups that extend into the street blocking traffic. A new Chick-fil-A in Lafayette, Louisiana, is a recent example. Many of their customers have been driving into the area where employees park. Chick-fil-A employees are working to help […]