Canceled Sailings: Last Resort Solution to Port Congestion

U.S. port congestion has not eased. It has simply shifted.

When the pandemic eased, manufacturers and retailers ordered more than needed to offset goods shortages and delivery uncertainty. As a result, ports became congested, which slowed the flow of goods in and out of the country. Today, bottlenecks shift from one port to the other, and labor disputes continue to exacerbate the situation. In this chaotic environment, canceling sailings seem to be a viable, albeit temporary, solution.


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By |2022-09-08T23:57:26+00:00September 13, 2022|Tags: , , , |

Target Focuses on Last-Mile Delivery Efficiency

Target aims to boost its competitiveness in e-commerce with a revamped delivery system.

As its e-commerce business continues to grow, Target has opened sortation centers to group orders. Packages are loaded into the trunks of contract drivers’ cars for same-day delivery. This is part of a trend among retailers to boost profits with lower labor and transportation costs. The system may require fine-tuning, and the company continues to experiment with new options to improve the efficiency and agility of last-mile delivery.


By |2022-08-11T20:22:04+00:00August 12, 2022|Tags: , , , |

Problems with Free Returns

As the cost of returns continues to rise, retailers are looking for ways to reduce or recapture their costs. In 2021, the e-commerce returns rate hit an all-time high of 20.8%–up from 18.1% in 2020. The cost of online returns averaged 21% of order values.

In addition to the cost, there is the impact on the environment for returns (see “The Dark Side of Online Returns”). Many products are sent to the landfill, and there is the consumption […]

By |2022-07-27T04:57:52+00:00August 2, 2022|Tags: , , , |

Walgreens Expands Fulfillment Capabilities

Walgreens is bolstering its fulfillment capabilities to fill 60% of prescriptions off site with four highly automated microfulfillment centers.

The company also has plenty of delivery options available to e-commerce customers including in-store pickup, curbside pickup, and third-party deliveries through Postmates, DoorDash and Instacart.

Additionally, Walgreens is piloting drone delivery in Christiansburg, VA and Dallas-Fort Worth, TX to customers who prefer their orders delivered without human contact.


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