Updating Southwest’s Operations to Prevent Future Meltdowns

The box-office hit The Perfect Storm (2000), starring George Clooney, highlighted a combination of three separate weather fronts that collided which led to one of the fiercest storms in recorded history in the North Atlantic Ocean.

During this past holiday season, several factors collided which led to major flight disruptions for Southwest Airlines. An historic number of flight cancellations and thousands of angry customers have resulted in major financial implications and operational challenges.

Let’s look at some of those factors to understand why […]

Holiday Shipping Capacity Is Ahead of Demand

Shipping companies including the U.S. Postal Service, FedEx, and United Parcel Service will have enough capacity to achieve on-time deliveries this holiday season.

Consumers were enticed to shop early to take advantage of early holiday sales, shop more in stores, and moderate spending to counter inflation.  As a result, shipping volume was reduced, and shipments were spread over a longer period.

Nevertheless, shipping companies are maintaining a buffer of excess capacity of 10 million to 20 million parcels each day to meet […]

Waffle House Index for Hurricanes

OM in the News has previously looked at the Waffle House Index, used to measure the damage from hurricanes. The index made the news again for Hurricane Ian. According to the Boston Globe, 40 Waffle Houses were closed at the height of the storm.

This index was developed in 2004, during Hurricane Charley, by former FEMA administrator Craig Fugate. FEMA noticed that some of the last places open are Waffle House, and thus was born […]

1099-K Changes Impact Small Firms and Individuals

With the passage of the American Rescue Plan Act in 2021, an important provision related to the 1099-K tax form affects those who receive payments through third-party networks. Just a few examples of those who may be affected: anyone paid for a side hustle through Paypal, who sells on eBay, or who contracts with companies such as Uber and Lyft.

In this post, we’ll focus on the capacity and productivity impacts of this tax law change on a variety of stakeholders.

WHAT […]

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