Process Improvement

Quantas Nonstop Flights Connect Australia and Europe

Nonstop flights will connect Australia with Europe in a single 19- to 21-hour journey.

Quantas Airlines just completed a record-long 24-hour, 24-minute commercial test flight from Australia to France as part of its “Project Sunrise,” which promises the world’s longest daily nonstop commercial route beginning October 2027.

Video Spotlight:

Qantas Project Sunrise A350 cabin reveal (Jun 15, 2023, Quantas)

This post is based on the Fox Business article, Airbus jet completes 24-hour flight […]

By Lisa M. Spencer|2026-08-24T04:06:25+00:00August 26, 2026|Tags: capacity planning, Product and service design|

Nestle Tailors Food for GLP-1 Users

Nestle is pioneering new food designs with more robust flavors, targeting GLP-1 users whose taste buds are dulled by their medication.

Video Spotlight:

Nestle marketing chief: Tweaking some food recipes to appeal to “duller” GLP-1 palates (Jul 7, 2026, CNBCtelevision)
Why Nestlé is changing its flavours because of weight-loss drugs (Jul 10, 2026, Business Standard)

This post is based on the Quartz article,

By Lisa M. Spencer|2026-08-19T06:55:03+00:00August 19, 2026|Tags: external environment, product design, strategy|

Remote Check-In for Boston Airport

Boston’s Logan Airport has added the nation’s first remote terminal.

Passengers arrive at a terminal located approximately 25 miles from the airport. They then check their bags and proceed through TSA security. After clearing security, they wait for the bus in a secure room. The bus then drops them off at the airport gate area.

Passengers do not need to go through security again.

Video Spotlight:

First-in-the-nation remote terminal for Logan Airport opens in Massachusetts (June 1, 2026, CBS […]

By Ross L. Fink, Ph.D.|2026-07-27T06:55:42+00:00July 26, 2026|Tags: facility design, facility layout, facility location, service design, transportation, waiting line|

Regulations May Restrict Pricing Tactics and Technology

Various technologies now enable retailers to change product pricing in ways that have raised questions about ethics and legality.

Many states have enacted, or are in the process of enacting, legislation to address the use of technology in changing prices. In 2025, over 100 price transparency bills were introduced across 33 states. Several states enacted laws requiring firms to disclose when prices are adjusted using real-time data or algorithms.

Specific pricing tactics include dynamic, algorithmic, and surveillance pricing. Dynamic pricing involves real-time […]

By Ross L. Fink, Ph.D.|2026-05-10T09:47:30+00:00May 10, 2026|Tags: artificial intelligence, dynamic pricing, ethics, inventory management, process design, surge pricing, technology|