As the cost of returns continues to rise, retailers are looking for ways to reduce or recapture their costs. In 2021, the e-commerce returns rate hit an all-time high of 20.8%–up from 18.1% in 2020. The cost of online returns averaged 21% of order values.
In addition to the cost, there is the impact on the environment for returns (see “The Dark Side of Online Returns”). Many products are sent to the landfill, and there is the consumption […]