Problems with Free Returns

As the cost of returns continues to rise, retailers are looking for ways to reduce or recapture their costs. In 2021, the e-commerce returns rate hit an all-time high of 20.8%–up from 18.1% in 2020. The cost of online returns averaged 21% of order values.

In addition to the cost, there is the impact on the environment for returns (see “The Dark Side of Online Returns”). Many products are sent to the landfill, and there is the consumption […]

By |2022-07-27T04:57:52+00:00August 2, 2022|Tags: , , , |

Use of RFID Tags Expand

RFID tags are increasingly being used throughout the supply chain to track material. Individual item-level tracking is now possible with RFID tags, allowing more detailed tracking information.

Walmart has just expanded its use of RFID tags in stores to track inventory. In 2019, Walmart required suppliers of apparel, footwear, sunglasses, and watches to place RFID tags on these items. Now in 2022, Walmart has added wireless devices, consumer electronics, and home goods to the list. The primary reason is tracking inventory, […]

Time for a New Just-In-Time in the Auto Industry

Is Just-In-Time (JIT) going away?

Increased uncertainty and shortages have challenged the belief that JIT production systems are mistake-proof. The auto industry has widely and thoroughly embraced the systems for several decades. However, recent events have highlighted their limitations and the need to make them more resilient. This new imperative is consistent with the lean philosophy of continuous improvement.


Video Spotlight: Canada Trucker Protests Impacting U.S. Manufacturing  (February 10, 2022, NBC News) 


This post is based on the […]

The Child Care Crisis: An Operations Challenge

Finding quality, affordable child care has long been a nightmare for parents. Unfortunately, market forces alone are unlikely to solve the financial problems that both consumers and businesses face. With razor-thin profit margins, child care facilities cannot afford to lower their prices even though these prices are out of reach for many families. Solutions involve collaboration among parents, employers, child care businesses, and federal and state governments.


Video Spotlight: The Market Controls Child Care Costs in the […]

Go to Top