Article Title: McDonald’s Ordering Kiosks Arrive In Pittsburgh
Authors of Article: David Highfield
Date of article: September 18, 2017
Self-service kiosks are becoming more and more common. This article looks at an ordering kiosk being introduced at a Pittsburg area McDonald’s. The restaurant has seen an increase in the number of orders, which may lead to increased staffing, unlike the loss of jobs at grocery stores with the self-service checkouts.
This type of ordering kiosk changes the design of the service process. It also impacts the waiting line and the cost associated with the waiting line.
1. How does the addition of an ordering kiosk impact the waiting line and the cost associated with it?
Guidance: The automation through the ordering kiosk raises the investment (fixed cost), while reducing the variable cost of labor. The kiosk will also change the service time and have an impact of the analysis of the waiting line. The number of ordering kiosk will need to be considered across the variation in customer arrivals over time. Finally, it changes the amount of personal interaction with the customer.
2. What Continue reading