Reports of passengers’ bad behavior on commercial flights have been all over the news.
This behavior has taken its toll on flight attendants. Already stressed by a myriad of challenges in the workplace, they have had to endure insults, aggressive behavior, and threats from passengers. The pandemic has upended their workload and schedules and made uncertainty a permanent work stressor, but their well-being is critical to the quality of air travel.
Video Spotlight: Reports of Unruly Passengers are […]