About Ross L. Fink, Ph.D.

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So far Ross L. Fink, Ph.D. has created 143 blog entries.

Transportation Woes

We have previously discussed on the blog how the COVID-19 pandemic and the supply chain challenges that accompanied it wreaked havoc with California ports. New sources of supply chain challenges are on the horizon. Multiple transportation methods may see disruptions this winter—rail, barge, ship, and truck.

The rail strike appeared to have been averted, but that may have been premature. Six of the 12 unions approved […]

Chick-fil-A’s Three-Day Workweek

A Chick-fil-A restaurant in Miami has gone to a 3-day workweek.

As Chick-fil-A restaurants are not open on Sundays, they have created 2 groups—referred to as pods. Each pod works 3 consecutive 13- to 14-hour days, and then has 4 days off. They also have one seven-day stretch of time off per month, and rotate weekends off.

In addition to the employees that are in the pods, they have other employees that follow more traditional schedules.

The 3-day workweek appeals to many workers. While […]

Mass Customization Trend at Quick-Service Restaurants

While Subway moves away from its 57-year mass customization approach for sandwiches, instead emphasizing its Signature Series sandwiches, many quick-service restaurants (QSRs) are adding mass customization.

Starbucks is one such example. Customer demand for customized cold coffee beverages now represents approximately 75% of the chain’s total beverage sales. Starbucks is rolling out a new system called Siren to meet the growing demand for cold customized beverages. This system reduces the time required to produce a customized drink. For […]

Subway’s New Menu Revisited

OM in the News blogged about Subway’s new menu in July 2022. Subway changed its 57-year-old approach of having customers build their own sandwiches, and rolled out 12 chef-inspired Signature Series sandwiches to push customers to order by sandwich name or number.

Now the results are in. The results indicate an 8.4% increase in same-store sales from the quarter a year ago. For September 2022, the results are even better at nearly 11% year-over-year growth.

In 2021, sales improved […]

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