About Ross L. Fink, Ph.D.

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So far Ross L. Fink, Ph.D. has created 130 blog entries.

Excess Retail Inventory

The COVID-19 pandemic has had lasting disruptions on inventory levels and supply chains for retail stores.

A combination of changes in demand for certain items based on being quarantined, as well as disruptions in shipping and production, led to inventory shortages. In many cases, inventory was delayed and arrived late and out of season.

Demand then changed due to a re-opening of the economy. This fluctuation resulted in combinations of shortages and excess inventories.

Now, add in the inflation on essential items, such […]

Fast Food Changes

Fast food restaurants have made several changes, spurred by the needs of their customers during the COVID-19 pandemic. One of the major changes has been to focus on automation.

An example of automation is the use of apps for ordering. Many restaurants are encouraging customers to order through apps. However, this presents problems in filling orders—specifically getting the food to the customers. In many cases, customers must go through the traditional drive-thru lane—frustrating customers with what is perceived to be unnecessary […]

Grubhub’s NYC Free Lunch Failure

On May 17, 2022, Grubhub offered New York City residents a free lunch. Specifically, Grubhub offered $15 off orders placed between 11am and 2pm, not including tax, tip, or delivery fees.

The offer was tremendously popular. At one point, Grubhub received 6,000 orders per minute. Orders arrived at a rate six times higher than a similar promotion the company ran in 2021.

Unfortunately, instead of being a tremendous success, it turned into an epic failure. Almost immediately, the app failed […]

Santa Barbara Chick-fil-A Too Successful?

Santa Barbara’s Chick-fil-A restaurant has been so successful that cars back up onto the road in front of the restaurant for about 90 minutes a day, and up to 155 minutes a day on Saturdays.

The backups have become such a problem that the City is in process of declaring this Chick-fil-A a public nuisance.

Santa Barbara has an ordinance that bans the construction of new drive-thru restaurants, but this Chick-fil-A location was previously a Burger King restaurant with a drive-thru, and […]

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