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Video Spotlight: Lean 5S In Healthcare

5S is a valuable tool in lean management to assist in managing quality, and to seek root cause(s) of quality issues. The 5S Animated WOD video gives an overview of the 5S process. The Lean 5S in MSICU video provides a look at how 5S was implemented in a Canadian hospital's supply area. Video Spotlight:   Why Lean Healthcare is Important | Lean Hospital (Mar 21, 2024, LeanVlog) 5S Animated WOD  (Dec 4, 2015, Mark Forster) Lean 5S in MSICU (Dec 1, 2015, Lean@UHN) What is Lean Healthcare | Lean Hospital (Mar 28, 2023, LeanVlog) This post is based on EMS Consulting Group article, 5S in Healthcare, by Darren Dolcemascolo, [...]

By |2024-05-19T02:45:37+00:00May 15, 2024|0 Comments

CosMc’s Loyalty Program

CosMc’s is a spin-off restaurant from McDonald’s which offers a variety of drinks, such as energy burst, lemonades, slushies, frappes, and cold brews. OM in the News previously published a post about its debut in Chicago. The spin-off also carries some McDonald’s favorites, including McFlurrys and Egg McMuffins, and a variety of additional items including sandwiches (Spicy Queso and Creamy Avocado Tomatilio), bites (hash browns, pretzels, and McPops), baked goods (cookies and brownies), soft serve ice cream (sundaes and cones), and fountain and bottled drinks. At present, there are 4 CosMc’s—one in the Chicago area, and three in Texas—with plans for six more in Texas in 2024. In spite of [...]

By |2024-07-10T07:02:42+00:00July 14, 2024|0 Comments

Are You a “Problem Returner”?

Retail returns are a problem for many retailers. In 2023, over $743 billion in merchandise was returned. It can cost 40% of the value of an item to process the return to be resold. And in many cases, items can’t be resold for full price. As a result, many retailers are looking at their return policies and making changes to them. These changes include shrinking the return window, charging for returns, allowing customers to “just keep it,” and in some cases denying returns. As part of the return process, many companies are using The Retail Equation score to determine how to handle returns for individual customers. The Retail Equation score [...]

By |2024-07-10T06:39:27+00:00July 10, 2024|0 Comments

Krispy Kreme and McDonald’s Expand Partnership

After a successful test in Kentucky at 160 McDonald’s locations, Krispy Kreme and McDonald’s plan to roll out Delivered Fresh Daily (DFD) doughnuts at participating McDonald’s. The roll-out begins in the second half of 2024, and will continue through 2026. Three Krispy Kreme doughnuts will be offered at participating McDonald’s—the Original Glazed Doughnut, the Chocolate Iced with Sprinkles Doughnut, and the Chocolate Iced Kreme Filled Doughnut. The company exited the consumer-packaged goods (CPG) market in May 2023, with the closing of its North Carolina facility (see the OM in the News post, Big Changes for Krispy Kreme's Logistics Model.)  Krispy Kreme is now focusing on the DFD model, using a [...]

By |2024-07-03T04:05:16+00:00July 3, 2024|0 Comments

Managing Queuing and Capacity at Theme Parks

Designing rides in theme parks is about a lot more than just building something that guests will find fun.  It takes into account many aspects of operations management, including queueing, time and motion study, and capacity planning. Video Spotlight:   How do theme parks minimize queue times? (June 7, 2020, coaster bot) Theme park queues manipulate your sense of time, here's how (Apr 3, 2022, coaster bot) This post is based on the YouTube videos in the Spotlight. Image source: Ilene MacDonald/Alamy Stock Photo Discussion Questions: 1. What is a common measure of capacity for roller coasters, and how can capacity be increased when the ride is being designed? Guidance: Capacity is [...]

By |2024-06-26T07:51:48+00:00June 26, 2024|0 Comments

Velvet Taco’s Weekly Taco Feature

Velvet Taco is a fast-growing, fast-casual restaurant based in Dallas, Texas. While most restaurant locations are in Texas, the company is expanding throughout the Southeast, and already has 3 locations in Chicago. The goal is to reach 100 units by 2026. While many quick serve restaurants are looking for efficiencies by trimming their menu, Velvet Taco is keeping its menu complexities, including the Weekly Taco Feature -- a new taco every week, 52 weeks per year. The Weekly Taco Feature even varies from location to location. Additionally, the Weekly Taco Feature is based on seasonality and ingredient availability. Examples include the El Jefe, composed of a grilled filet, tempura lobster, crispy [...]

By |2024-06-24T10:33:26+00:00June 24, 2024|0 Comments
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