UPS’s Brown Friday

UPS’s Brown Friday

November 19, 2018

On October 19, 2018, UPS held job fairs at over 170 locations to attract seasonal hires. In anticipation of the holiday buying season, UPS plans to hire 100,000 seasonal workers.   In what UPS is calling “Brown Friday,” they hope to hire 40,000 seasonal workers in one day.


Video Spotlight: UPS’s ‘Brown Friday’ national hiring day


This post is based on the WFSB news story, ‘Brown Friday’ Underway As UPS Looks To Hire Thousands of Seasonal Employees, by Rob Polansky, October 19, 2018, and the YouTube video, UPS’s ‘Brown Friday’ national hiring day, by WTHR, October 19, 2018 Image source: Stockbyte/Superstock.

Discussion Questions:

1. What is the best way for UPS to manage the national hiring day event?

Guidance: Project management would be the best approach to handle this event.  It is complicated by having over 170 locations.  It’s a good opportunity to discuss how to plan such an event using project management techniques.

2. What processes must be in place for this event?

Guidance: Although UPS hires seasonal workers every year, processing over 40,000 applications efficiently will take some planning.  Applications need to be completed correctly, information Continue reading

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Teamsters Say No to Driverless Delivery

Teamsters Say No to Driverless Delivery

February 2, 2018

UPS and the Teamsters have opened contract negotiations.  Their last contract was signed in 2013, at the start of the online retail boom.

In light of the large growth in deliveries from online store like Amazon, UPS is looking to add flexibility in this contract to allow competition against other delivery organizations, and meet the increasing demands to speed up delivery of goods.

However, the Teamsters’ initial demands are to prohibit UPS from using drones or driverless trucks. Also, they want to eliminate deliveries after 9:00 pm (including the Christmas delivery season), and hire an additional 10,000 employees.  UPS has added approximately 40,000 employees over the last five years.

This post is based on the Fox Business article, Teamsters Tell UPS: No Drones or Driverless Trucks, by Paul Ziobro, January 24, 2018. 

Discussion Questions
1. Should UPS consider the demands of no drones and no driverless trucks in contract negotiations?

Guidance: Collective bargaining is a difficult process.  Unions typically want to protect their membership, and expand if possible the number of union jobs.  This is exactly what the Teamsters are demanding with these provisions.

Management always wants to provide as much flexibility Continue reading

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