Will the Chicken Sandwich War Continue into 2020?

Will the Chicken Sandwich War Continue into 2020?

February 2, 2020

For the fast food industry, 2019 will go down as the year of the Chicken Sandwich War.

It started on August 12, 2019 when Popeyes introduced a new chicken sandwich.  What first appeared to be another in a long line of additions to fast food menus quickly escalated.  Fueled by several tweets back and forth between Popeyes and Chick-fil-A, plus critics and others raving about the new sandwich, Popeyes experienced long lines and large increases in sales.

Unfortunately, Popeyes quickly ran out of chicken sandwiches nationally.  The demand was too great for its supply chain to handle.  Restaurants stopped serving the chicken sandwiches and waited for their supply chain to catch up.

On National Sandwich Day (Sunday, November 3, 2019) Popeyes re-introduced its chicken sandwich.  This, coupled with Chick-fil-A social media promoting National Sandwich Day that happened to fall on a Sunday when its restaurants are closed, created quite a stir.  Customers flocked to Popeyes to try out the chicken sandwich.  Many had missed the opportunity during the original introduction.

It appears that the Chicken Sandwich Wars will continue into 2020.  Chicken sandwiches are still growing in popularity, and competitors Continue reading

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Virtual Emergency Rooms for Rural America

Virtual Emergency Rooms for Rural America

In rural America, telemedicine is sometimes the only option for emergent patients.

As the shortage of hospitals and physicians continues to intensify in rural areas, telemedicine centers have been replacing traditional emergency departments. Physicians treat patients via cameras and computer screens, calling on nurses to provide highly specialized activities in life-threatening situations.


Video Spotlight: Telemedicine Saves Lives


This post is based on the Washington Post article, The Most Remote Emergency Room: Life and Death in Rural America, by E. Saslow, November 16, 2019, and the YouTube video, Telehealth Kiosk May Have Saved Ron Wuaten’s Life, by New York-Presbyterian Hospital, August 22, 2019. Image source: Shutterstock / Mega Pixel.

Discussion Questions:

1. What are the factors that contribute to the disappearance of emergency departments and physicians in rural areas?

Guidance: Review the factors of location decisions. For emergency departments, the factors contributing to their disappearance include limited markets, small proportions of privately insured patients, and low availability of qualified labor. For physicians, the limited entertainment and cultural opportunities as well as poor career advancement and wealth prospects are deterrents.

2. What are the quality trade-offs for patients receiving virtual emergency care?

Guidance: When there is no Continue reading

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Long Lines at LAXit For Drivers and Passengers

Long Lines at LAXit For Drivers and Passengers

November 24, 2019

Traffic is jamming up at LAX as Uber, Lyft, and taxi drivers spend up to an hour creeping towards the new “LAXit” pickup area where passengers must now go to meet up with their vehicles.

Meanwhile, passengers are waiting in long lines to get to the pickup area themselves from the main terminal.

The new pickup area was designed to decrease general traffic congestion and to facilitate pickups and drop-offs during a major airport renovation and an airport train construction project that will cause closures of curbs areas and lanes until 2023.


Video Spotlight: To Ease Traffic Congestion, LAX Will No Longer Allow Ride Share Pickups At Terminal


This post is based on the LA Times article, LAX rules for Uber, Lyft and taxis create chaos—and opportunities, by Samantha Masunaga, November 5, 2019, and the YouTube video, To Ease Traffic Congestion, LAX Will No Longer Allow Ride Share Pickups At Terminal, by CBS Los Angeles, October 3, 2019. Image source: Kyoungil Jeon/Getty Images

Discussion Questions:

1. What are customers doing to try to access their transport, and how is this affecting other businesses’ capacity planning?

Guidance: Some customers are seeking alternate ways to meet up Continue reading

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