Fed Up With the DMV? You’re Not Alone!

Fed Up With the DMV? You’re Not Alone!

Frustration with the DMV’s long wait times is nothing new. Yet, this Sacramento Bee article reveals extreme wait times at the DMV leading to the public’s exasperation and anger.


Video spotlightCalifornia DMV customers angry over rising wait times


Over the past year, wait times have increased by 60 percent and can reach 7 hours. An increase in demand combined with longer service times and insufficient capacity have created a situation that is unbearable enough to trigger lawmakers’ intervention.

 

This post is based on The Sacramento Bee article, Drivers Are Fed Up With the DMV. So Are California Lawmakers., by B. Anderson, July 30, 2018, and The Sacramento Bee video, California DMV customers angry over rising wait times, by B. Anderson, July 27, 2018. Image source: Ingram Publishing.

Discussion Questions:

1. What are the factors responsible for the unacceptable increase in wait times? Relate them to the characteristics of waiting lines.

Guidance: The factors include issue of new drivers’ licenses to comply with REAL ID Act (increased arrival rates); delays in hiring more workers (insufficient capacity, not enough servers); servers’ difficulty adapting to new system (longer service times); customers’ procrastination to renew registration (increased Continue reading

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Walmart: Check It Out

Walmart: Check It Out

May 17, 2018

Consumers can check out Walmart’s “Check out with me” technology to pay for their Lawn & Garden Center purchases at 350 stores across the country.

Walmart associates, toting cellular devices and Bluetooth printers, scan heavy items like bags of mulch while it’s still on the shelf, saving customers the hassle of loading it into carts and pushing it back into the store to fixed checkout stations.  The technology will also assist customers outdoors in the live plant and potting soil areas.

The system is being tested in Lawn & Garden Centers, because that is where it is most needed to improve the customer check out experience.  However, eventually it could be used elsewhere in the store as well.  If successful, the system could be implemented at Walmart’s 4700 U.S. locations.

Walmart may also have checkout-free technology in the works to battle Amazon’s Whole Foods or the new Amazon Go stores, where customers can just pick up their items and leave while cameras, sensors, and AI technology track and charge them for their purchases.

This post is based on the Retail Leader article, Walmart makes more digital moves, by Gina Acosta, April 23, 2018; and on the Continue reading

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