Zippin Along With Checkout-Free Retail

Zippin Along With Checkout-Free Retail

September 7, 2018

No more waiting in retail checkout lines or self-scanning. That’s the selling point of Zippin’s next-generation checkout-free software platform.

Retailers can deploy the Zippin platform and offer “frictionless shopping” for customers, according to the company.  After downloading the Zippin app and choosing their preferred payment method, customers can “zip in and out” with their purchases, and there’s no need to spend time in a checkout line.


Video Spotlight: Introducing Zippin – Checkout-Free Shopping


The wave of options for checkout-free shopping is growing. Check out previous OM in the News posts about Amazon Go and Walmart.

This post is based on the PR Newswire article, Zippin Launches Next Generation Checkout-Free Technology Enabling Retailers to Quickly Deploy Frictionless Shopping, by Aimee Groves, August 20, 2018; and the YouTube video, Introducing Zippin – Checkout-Free Shopping, by Zippin, August 19, 2018. Image source: Shutterstock / LADO.

Discussion Questions:

1. How does Zippin’s checkout-free technology work?

Guidance: Zippin uses overhead cameras and smart shelf sensors to track when and which products are picked up and put back and placed in the shoppers’ virtual chart.  A Zippin app contains the store QR code which identifies customers entering the store. Continue reading

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Fed Up With the DMV? You’re Not Alone!

Fed Up With the DMV? You’re Not Alone!

Frustration with the DMV’s long wait times is nothing new. Yet, this Sacramento Bee article reveals extreme wait times at the DMV leading to the public’s exasperation and anger.


Video spotlightCalifornia DMV customers angry over rising wait times


Over the past year, wait times have increased by 60 percent and can reach 7 hours. An increase in demand combined with longer service times and insufficient capacity have created a situation that is unbearable enough to trigger lawmakers’ intervention.

 

This post is based on The Sacramento Bee article, Drivers Are Fed Up With the DMV. So Are California Lawmakers., by B. Anderson, July 30, 2018, and The Sacramento Bee video, California DMV customers angry over rising wait times, by B. Anderson, July 27, 2018. Image source: Ingram Publishing.

Discussion Questions:

1. What are the factors responsible for the unacceptable increase in wait times? Relate them to the characteristics of waiting lines.

Guidance: The factors include issue of new drivers’ licenses to comply with REAL ID Act (increased arrival rates); delays in hiring more workers (insufficient capacity, not enough servers); servers’ difficulty adapting to new system (longer service times); customers’ procrastination to renew registration (increased Continue reading

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