United Pilots ConnectionSaver

United Pilots ConnectionSaver

September 15, 2019

United Airlines is piloting its new ConnectionSaver computer technology, helping passengers make tight connections they would have otherwise missed.

Whereas other airlines use gate agents or other humans to make the decision whether to hold a flight to help flyers make their connections, United’s new system is controlled by computer and can only be overridden by United supervisors in operations centers.

Denver’s airport was the first to try the program last February. LAX began using ConnectionSaver in June.  Since implementation, United estimates it has enabled up to 36,000 passengers to make their connections by briefly delaying outbound flights.


Video Spotlight: United introduces ConnectionSaver tool


This post is based on the LA Times article, United Airlines’ new technology aims to cut down on missed connections, by Hugo Martin, August 30, 2019, and the YouTube video, United introduces ConnectionSaver tool, by United, June 10, 2019. Image source: Dennis Lane/Blend Images

Discussion Questions:

1. What factors play a role when making these scheduling decisions?

Guidance: The software considers data from airlines schedules, passenger itineraries, and other sources to see how long a flight can be postponed to decrease missed connections without negatively impacting other fliers.  The computer Continue reading

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Did Disney Forecast the Demand Drop For Galaxy’s Edge?

Did Disney Forecast the Demand Drop For Galaxy’s Edge?

August 22, 2019

Disney, worried about park overcrowding and negative guest experiences with the opening this summer of the Star Wars Galaxy’s Edge attraction, managed instead to kill off demand.

Ticket prices were higher, annual pass holders faced blackout dates, guests required reservations to ride the new Star Wars ride, and hotel prices went up in front of anticipated demand.  These plans were so “successful” in warding off an onslaught of guests that park attendance dropped three percent over the summer.

In addition, some guests may be holding off till the second Star Wars ride opens at the Anaheim Disneyland in January, while fans of the Orlando park are awaiting their first one at the end of this August.

Despite lower attendance, higher ticket prices contributed to a 10% jump in average guest spending, while hotels saw their occupancy rates increase from 86% to 88%.


Video Spotlight: WHAT’S HAPPENING with Star Wars Galaxy’s Edge?!


This post is based on the Business Insider article, Disney Discouraged “Star Wars” Fans From Visiting Its New Galaxy’s Edge Area, and Domestic Park Visits and Profits Dropped, by Theron Mohamed, August 7, 2019; the Fox News article, Disney CEO partially blames Star Wars land for Continue reading

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