Walmart Using Virtual Reality for Employee Training

Walmart Using Virtual Reality for Employee Training

October 14, 2018

Walmart already uses Virtual Reality (VR) instruction at each of its 200 Walmart Academies, which train approximately 150,000 employees each year.  Now, Walmart plants to expand the use of VR instruction into its stores.

By the end of the year, Walmart hopes to have over 17,000 headsets in stores, to be used in training Walmart employees on the Pickup Towers being added to many retail locations.

VR instruction uses interactive onscreen prompts and 360 degree video.  This should help better prepare employees for the introduction of Pickup Towers, because the Oculus headsets let them see and get a feel for the towers.

Video Spotlight: VR headsets train associates in-store


This post is based on the Tech Crunch article, Walmart is putting 17,000 Oculus Go headsets in its stores to help train employees in VR, by Lucas Matney, September 21, 2018; the Walmart blog post, Hundreds More High-Tech Pickup Towers are Headed Your Way, by Justin Rushing, April 5, 2018; and the YouTube video, VR headsets train associates in-store, by Walmart, May 30, 2018. Image source: Shutterstock / franz12.

Discussion Questions:

1. What are the advantages of VR instruction?

Guidance: Walmart’s use of VR Continue reading