Table Delivery at Chick-fil-A

Table Delivery at Chick-fil-A

November 3, 2019

Chick-fil-A is making dine-in easier.

It’s customary at Chick-fil-A to deliver a dine-in customer’s order to their table. However, the company is upping its game with a mobile app that allows you to order from your table.  As a result, customers can bypass standing in line.

Simply place your order through the app, tap your table number, and your meal will be delivered table-side.

Chick-fil-A plans to continue its high level of service.  The new app is an additional tactic to ensure a good experience when you decide to dine in the restaurant.

Video Spotlight: Former Chick-fil-A exec explains how core values bring success

This post is based on the Forbes article, Chick-fil-A Removes the Need to Wait In Line, by Alicia Kelso, October 18, 2019, and the YouTube video, Former Chick-fil-A exec explains how core values bring success, by Fox Business, October 2, 2019. Image source: Shutterstock / Goran Bogicevic

Discussion Questions:

1. How does this impact Chick-fil-A’s service process?

Guidance: The company is actually removing one step from its service process.  For people ordering with the app, Chick-fil-A will no longer need to take the order from the customer at the Continue reading