What the Cluck Happened to KFC?

What the Cluck Happened to KFC?

March 5, 2018

UPDATE 3/5/18: The good news is that 97% of UK restaurants are restocked with chicken. The bad? KFC ran into another shortage, this time of gravy.

Original post:

In the UK, about 800 of the 900 KFC locations were closed on Monday, February 19th, 2018 due to a shortage of chicken.

How could KFC be out of chicken?

Supply chain operations are normally taken for granted, until something fails.  And fail they did.

A combination of events led to the chicken shortage. At the front of the line is KFC’s switch of their logistics partner from Bidvest to DHL.  Delivering fresh chicken to over 900 restaurants is not an easy task, as DHL found out.

KFC’s former logistics, Bidvest, is a food distributor.  DHL, known for success and innovation in the logistics field, is learning how to be a food distributor.

Add in that Bidvest had a network of six distribution centers to DHL’s one new center.  A combinations of traffic accidents around the one center, new employees at the new center, a facility that wasn’t registered for food, IT failures, and other problems led to KFC’s chicken shortage.

It may have been Continue reading