DoorDash Delivers: Groceries

DoorDash Delivers: Groceries

August 31, 2020

DoorDash is providing on-demand grocery delivery with its DashPass service.

Customers can place orders with participating grocery retailers and have their orders delivered within an hour. The DashPass service is an end-to-end online grocery solution including ordering, fulfillment, and delivery, extending its meal delivery and last-mile delivery services.


Video Spotlight: How to Get Groceries Delivered DoorDash, 7-Eleven, Target, CVS Delivering  (Apr 2, 2019, News Today)


This post is based on the Supermarket News article, DoorDash makes foray into on-demand grocery delivery, by Russell Redman, August 20, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / Maria Sbytova

Discussion Questions:

1.   What are the implications of DoorDash’s DashPass service for operations management?

Guidance: DoorDash’s DashPass is an end-to-end grocery solution including ordering, fulfillment and delivery.  As such, DoorDash will need to expand its suppliers to grocery retailers and adapt its operation to include online ordering and fulfillment.

2. Comment on DoorDash’s DashPass service from a service design perspective.

Guidance: From a service design perspective, DoorDash’s DashPass is an expansion of its meal and last-mile delivery services to on-demand grocery ordering and fulfillment services.  It is a service design Continue reading

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Fast Food Breakfasts Slow Down

Fast Food Breakfasts Slow Down

August 17, 2020

Fast food breakfast sales slumped early in the COVID-19 crisis as work commutes halted and breakfasts were eaten at home.

McDonald’s, Starbucks, Panera, and Dunkin’ are still struggling to win back customers in the early hours of the day, though sales at other times of day are improving.  Restaurants are scrambling to realign their employees’ schedules, menu forecasting and design to the “new normal.”


Video Spotlight:


This post is based on the Business Insider article, Breakfast sales at fast-food giants like Starbucks and McDonald’s “dried up” during the pandemic, by Kate Taylor, August 3, 2020; the Food and Wine article and video, Quarantine Could Crown a Winner in the Fast Food Breakfast Wars, by Mike Pomranz, Aug 3, 2020; and the YouTube videos in the Spotlight. Image source: SEG – ALL

Discussion Questions:

1.  What scheduling challenges has the breakfast slump posed?

Guidance: As compared with past demand patterns, 9:30am and 2:30pm are now the peak times at Starbucks, and with more customers wanting afternoon snacks, Continue reading

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Hotels Plan Capacity and Cleaning Processes

Hotels Plan Capacity and Cleaning Processes

June 29, 2020

Hilton partners with Lysol and the Mayo Clinic as it repositions its strategy around the core competencies of “clean and safe.”

Other hotels are similarly redesigning strategies and services to meet the return of travelers in a post-coronavirus age.

In this new world of hospitality management, cleanliness is likely to be the customer’s biggest priority, and hotels are preparing to meet those needs in ways never before imagined.

Traditional hotel staples like breakfast buffets, make-your-own waffles, and freshly baked welcome cookies may be replaced with “to go” offerings in sealed bags or packaged cookies provided in hotel rooms.  Cleaning technologies like electrostatic sprayers that use hospital-grade disinfectants and ultraviolet light technology may be use to clean public areas as well as rooms.  Restrictions on the number of riders on elevators and digital keys that allow guests to enter rooms using their cellphones are likely to also become the norm.


Video Spotlight: 


This post is based on the LA Times article, After coronavirus: Your next hotel stay may look Continue reading

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