Fed Up With the DMV? You’re Not Alone!

Fed Up With the DMV? You’re Not Alone!

Frustration with the DMV’s long wait times is nothing new. Yet, this Sacramento Bee article reveals extreme wait times at the DMV leading to the public’s exasperation and anger.


Video spotlightCalifornia DMV customers angry over rising wait times


Over the past year, wait times have increased by 60 percent and can reach 7 hours. An increase in demand combined with longer service times and insufficient capacity have created a situation that is unbearable enough to trigger lawmakers’ intervention.

 

This post is based on The Sacramento Bee article, Drivers Are Fed Up With the DMV. So Are California Lawmakers., by B. Anderson, July 30, 2018, and The Sacramento Bee video, California DMV customers angry over rising wait times, by B. Anderson, July 27, 2018. Image source: Ingram Publishing.

Discussion Questions:

1. What are the factors responsible for the unacceptable increase in wait times? Relate them to the characteristics of waiting lines.

Guidance: The factors include issue of new drivers’ licenses to comply with REAL ID Act (increased arrival rates); delays in hiring more workers (insufficient capacity, not enough servers); servers’ difficulty adapting to new system (longer service times); customers’ procrastination to renew registration (increased Continue reading

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Apple’s Clean Energy Supply Chain

Apple’s Clean Energy Supply Chain

August 3, 2018

Apple has already announced that its entire global operation, from corporate buildings to retail stores, are now powered totally by renewable energy sources. This year, Apple is looking to bring the supply chain to the same renewable energy standard, by investing in clean energy projects in China.


Video spotlight: Apple announced an even larger investment ($850M) in solar in February 2015


This post is based on the Apple Insider article, Apple launches $300M fund to power Chinese supply chain with clean energy, by Mikey Campbell, July 12, 2018, and the YouTube video from Bloomberg, Apple taps First Solar for renewable energy in $850M deal, February 13, 2015. Image sources: Shutterstock / Ververidis Vasilis and Shutterstock / Lightspring.

Discussion Questions:

1. Beyond the ability to work with Apple, what are suppliers’ incentives to use renewable energy?

Guidance:  Students should be able to list the advantages in keeping costs down by using renewable sources such as wind and solar power.  This is a straightforward discussion.  The next question should be:  What are the requirements (technology and staff) to maintain a renewable energy source?  Would outsourcing to a wind or solar farm be worthwhile? Continue reading

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What to Do with an Empty Airport?

What to Do with an Empty Airport?

Crowded airports are often sources of stress and frustration for travelers. What about an empty airport? It may be bliss for passengers, but it is a depressing sight for the community.

In operations management, there is much discussion about expanding capacity and little about shrinking it. In this article, Memphis International Airport undertakes the challenge of shrinking its existing capacity while trying to bring in new business just in case.

This post is based on the New York Times article, The Trouble with the Memphis Airport: No Crowds, by A. Blinder, May 23, 2018. Image source: Danil Melekhin/Getty Images.

Discussion Questions:

1. What are the external forces that led to the decline of Memphis International Airport (MEM)?

Guidance: Discuss the 2008 merger of Northwest and Delta. Northwest had a joint venture with KLM Royal Dutch Airlines, and Delta had its own with Air France. After the merger, Delta, the larger of the two airlines, consolidated its capacity in Atlanta, and MEM, once Northwest’s hub, was no longer designated as such. Besides the merger, several other central cities in the US have enjoyed increased traffic, at the expense of MEM. Furthermore, it appears that fewer passengers make Memphis Continue reading

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