Effective operations is not just about doing things right, it’s about doing the right things. Dallas-Fort Worth Airport (DFW) has emerged as the busiest airport in the world with the recent collapse in air travel due to the coronavirus. These unexpected conditions have required a sharp and timely pivot for long-planned capital and operating plans.
DFW has the advantage of being both the home base and major hub of one of the world’s largest air carriers, American Airlines. In addition to the summer ramp up in flights (though still substantially off the usual activity for this time of year), airlines have implemented their own changes by relying on more hub and spoke operations requiring less overall flights routing through central hubs.
DFW is responding to the “new normal” by emphasizing sanitation measures and moving to a more self-service model in luggage check-in and boarding. Technology is being applied to expedite these changes and simultaneously increasing efficiency (with a 20% reduction in operating costs expected).
This quick response and re-focus of competitive priorities has allowed DFW to maintain and to improve its ability to serve both airlines and wary customers.