Fed Up With the DMV? You’re Not Alone!

Fed Up With the DMV? You’re Not Alone!

Frustration with the DMV’s long wait times is nothing new. Yet, this Sacramento Bee article reveals extreme wait times at the DMV leading to the public’s exasperation and anger.


Video spotlightCalifornia DMV customers angry over rising wait times


Over the past year, wait times have increased by 60 percent and can reach 7 hours. An increase in demand combined with longer service times and insufficient capacity have created a situation that is unbearable enough to trigger lawmakers’ intervention.

 

This post is based on The Sacramento Bee article, Drivers Are Fed Up With the DMV. So Are California Lawmakers., by B. Anderson, July 30, 2018, and The Sacramento Bee video, California DMV customers angry over rising wait times, by B. Anderson, July 27, 2018. Image source: Ingram Publishing.

Discussion Questions:

1. What are the factors responsible for the unacceptable increase in wait times? Relate them to the characteristics of waiting lines.

Guidance: The factors include issue of new drivers’ licenses to comply with REAL ID Act (increased arrival rates); delays in hiring more workers (insufficient capacity, not enough servers); servers’ difficulty adapting to new system (longer service times); customers’ procrastination to renew registration (increased Continue reading

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The Ingenious Design of a Food Truck

The Ingenious Design of a Food Truck

Today’s food trucks bear no resemblance to the traditional food trucks at state fairs. They are mobile kitchens designed to please the most discriminating foodies. How can they deliver culinary feats in such tight spaces? With efficient layouts and the multi-faceted talents of the people who operate them.

Community fundraising events, such as the Eugene Food Truck Festival in Oregon, serve to expand the reach and popularity of food truck operations, while changing regulations and permit requirements pose a challenge in many locations.

This post is based on the Washington Post article, What’s in a Food Truck?, by B. Berkowitz, S. Blanchard, A. Steckelberg, and M. Ulmanu, May 14, 2018; and on the Daily Emerald article, Eugene Food Truck Festival attracts 12,000; raises funds for Eugene Mission, by E. Matlock, July 9. 2018, and the USA Today article, Regulations and permit headaches keep food trucks from cruising down Easy Street, by Z. Meyer, June 12, 2018. Image source: © McGraw-Hill Education/Christopher Kerrigan.

Discussion Questions:

1. What are the basic equipment requirements for a food truck?

Guidance: See the interactive graphic shown in the article: freshwater and wastewater tanks, freezer, refrigerator, generator to power Continue reading

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American Chains Famous for Quality in China

American Chains Famous for Quality in China

March 30, 2018

Why are American chains like Pizza Hut, Starbucks and McDonald’s experiencing fast growth and strong success in China?

Three key reasons: Strategic adaptations to the Chinese market and tastes, careful location planning, and adaptation to local cultural preferences in product and service design.

The Chinese have a great desire for goods and services they can trust.  Although some Chinese competitors have entered the market with copycat fast food offerings, many Chinese still want the authenticity, consistency, and high quality of well-known Western brands.

This post is based on the Eater article, Why China Loves American Chain Restaurants So Much, by Clarissa Wei, March 20, 2018. Image source: Ingram Publishing.

Discussion Questions

1. How do the operations strategies of Pizza Hut differ in China versus in the United States?

Guidance: Whereas Pizza Hut is a relatively less expensive, casual, fast food eatery in the United States, in China it’s an upscale, date-night spot that often requires reservations. Thus, a focus on high quality and service is important in China, whereas in the U.S. the strategy is more focused on short processing time and low cost.  This is true, interestingly, even though the standard of living and Continue reading

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