McDonald’s Simplifies Operations By Removing Fancy Burgers

McDonald’s Simplifies Operations By Removing Fancy Burgers

McDonald’s is decreasing the number of menu items in an effort to improve speed of service and order accuracy.

The fast food chain has made a lot of changes in the last few years. OM in the News previously reported on McDonald’s decision to remove artificial ingredients from a number of products, new ordering kiosks to reduce queuing, and it’s $1-2-3 menu.

This latest change to decrease product lines allows McDonald’s to improve stores’ operational efficiencies.

This post is based on the CNN article, Here’s why McDonald’s is ditching its fancy burgers, by Danielle Wiener-Bronner, April 18, 2019. Image source: Shutterstock/stormcab

Discussion Questions:

1. How does McDonald’s menu item simplification enhance both efficiency and effectiveness? How do efficiency and effectiveness relate to the competitive priorities?

Guidance: Students should recognize that fewer menu items will reduce inventory/supply chain complexities and improve store operations as efficiency improvements.

Effectiveness is improved by delivering the menu items faster.  Discuss with students how effectiveness can sometimes be the result of efficiency improvements, as in this case.

Have students link the competitive priorities being addressed in this article to either efficiency and/or effectiveness improvements.

This is a straightforward whiteboard exercise Continue reading

Facebook
Twitter
Assembly Lines in Operating Rooms

Assembly Lines in Operating Rooms

Dr. Devi Shetty, a cardiac surgeon, has been on a mission to provide even the poorest of the poor with quality, affordable healthcare.

At Narayana Health, a chain of hospitals in India, surgeons perform the most complicated procedures at a tiny fraction of what it costs in the US. Its ability to do so partly lies in the use of well-known operations principles to promote process efficiency.


Video Spotlights:


This post is based on the Bloomberg article, The World’s Cheapest Hospital Has to Get Even Cheaper, by A. Altstedter, March 25, 2019; the YouTube video, Making Healthcare Affordable – PBS coverage on Narayana Health & Dr.Devi Shetty, by Narayana Health, August 16, 2017; and the Aljazeera video, Indian Hospital: Episode 1, by P. Roy, May 4, 2012. Image source: Shutterstock/lenetstan

Discussion Questions:

1. Describe Narayana’s achievements in health care delivery. Justify with examples.

Guidance: Achievements include greater access to healthcare with higher volumes of patients (“huge volumes help surgeons quickly develop proficiency”, six times more procedures per surgeon); high quality (mortality rates comparable to or below those in the Continue reading

Facebook
Twitter
Star Wars Hotel: Servicescape at Galaxy’s Edge

Star Wars Hotel: Servicescape at Galaxy’s Edge

March 25, 2019

Have you heard about Galaxy’s Edge?

Starting in 2019, customers can have an immersive experience at a new attraction, available at both Disney resorts in the US.  At this Star Wars hotel, customers can wear costumes and role play their way through a two-day stay. The adventure entails an unfolding narrative event, where participants interact with characters, and technology enhances the surreal experience.  Meals may be served by robots also.

A lot of details remain under wraps as Disney finishes constructing a new attraction that will be out of this world, but keep an eye on the Disney blog for news.


Video Spotlight: Star Wars: Galaxy’s Edge | Behind the Scenes at Disneyland Resort and Walt Disney World Resort


This post is based on the Disney blog post, Star Wars: Galaxy’s Edge to Open May 31 at Disneyland Resort, August 29 at Disney’s Hollywood Studios by Thomas Smith, March 7, 2019; the Picture The Mage site, Star Wars Hotel; and the YouTube video, Star Wars: Galaxy’s Edge | Behind the Scenes at Disneyland Resort and Walt Disney World Resort, by Disney Parks, December 25, 2018. Image source: Shutterstock / Algol

Discussion Questions:

1. Describe the Continue reading

Facebook
Twitter