Assembly Lines in Operating Rooms

Assembly Lines in Operating Rooms

Dr. Devi Shetty, a cardiac surgeon, has been on a mission to provide even the poorest of the poor with quality, affordable healthcare.

At Narayana Health, a chain of hospitals in India, surgeons perform the most complicated procedures at a tiny fraction of what it costs in the US. Its ability to do so partly lies in the use of well-known operations principles to promote process efficiency.


Video Spotlights:


This post is based on the Bloomberg article, The World’s Cheapest Hospital Has to Get Even Cheaper, by A. Altstedter, March 25, 2019; the YouTube video, Making Healthcare Affordable – PBS coverage on Narayana Health & Dr.Devi Shetty, by Narayana Health, August 16, 2017; and the Aljazeera video, Indian Hospital: Episode 1, by P. Roy, May 4, 2012. Image source: Shutterstock/lenetstan

Discussion Questions:

1. Describe Narayana’s achievements in health care delivery. Justify with examples.

Guidance: Achievements include greater access to healthcare with higher volumes of patients (“huge volumes help surgeons quickly develop proficiency”, six times more procedures per surgeon); high quality (mortality rates comparable to or below those in the Continue reading

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Star Wars Hotel: Servicescape at Galaxy’s Edge

Star Wars Hotel: Servicescape at Galaxy’s Edge

March 25, 2019

Have you heard about Galaxy’s Edge?

Starting in 2019, customers can have an immersive experience at a new attraction, available at both Disney resorts in the US.  At this Star Wars hotel, customers can wear costumes and role play their way through a two-day stay. The adventure entails an unfolding narrative event, where participants interact with characters, and technology enhances the surreal experience.  Meals may be served by robots also.

A lot of details remain under wraps as Disney finishes constructing a new attraction that will be out of this world, but keep an eye on the Disney blog for news.


Video Spotlight: Star Wars: Galaxy’s Edge | Behind the Scenes at Disneyland Resort and Walt Disney World Resort


This post is based on the Disney blog post, Star Wars: Galaxy’s Edge to Open May 31 at Disneyland Resort, August 29 at Disney’s Hollywood Studios by Thomas Smith, March 7, 2019; the Picture The Mage site, Star Wars Hotel; and the YouTube video, Star Wars: Galaxy’s Edge | Behind the Scenes at Disneyland Resort and Walt Disney World Resort, by Disney Parks, December 25, 2018. Image source: Shutterstock / Algol

Discussion Questions:

1. Describe the Continue reading

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Stable Workforce Scheduling Can Improve Worker Health and Performance

Stable Workforce Scheduling Can Improve Worker Health and Performance

March 9, 2019

The service sector faces tremendous fluctuations in demand for their services, as well as low profit margins.  As a result, staffing in the service industry may employ a Just-In-Time (JIT) staffing approach.  In other words, wait until the last moment to call in employees.

This JIT approach results in short notice of an upcoming shift, cancellation of work at the last moment, and variable hours.

Therefore, working in the service sector in many cases means low pay and few fringe benefits, but it may also mean unstable schedules because workers have little control of their work hours.

The consequence of JIT employee scheduling are unhappy workers with poor sleep quality.  Findings have shown that stabilizing employee schedules leads to increases in sales and worker productivity.


Video Spotlight: Philly workers share why they need a fair workweek


This post is based on The Hill article, For job quality, time is more than money, by Daniel Schneider and Kristen Harknett, February 1, 2019; the Work Life Law report,  Stable Scheduling Increases Productivity and Sales: The Stable Scheduling Study by Joan C. Williams, Susan J. Lambert, and Saravanan Kesavan, 2018; and the YouTube video, Philly workers share Continue reading

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