Plant-Based Sausage Pizza in a Round box

Plant-Based Sausage Pizza in a Round box

November 3, 2019

Pizza Hut is adding to the growing list of restaurants that are experimenting with or adopting plant-based meat.

In one Phoenix restaurant location, for one day only, on October 23, 2019, Pizza Hut introduced a Morning Star Farm’s plant-based sausage pizza, and packaged it in a “planet friendly” round pizza box made by Zume, Inc.

If the one-day test goes well, Pizza Hut will evaluate rolling out one or both innovations to more locations.


Video Spotlight: Pizza Hut testing plant-based sausage topping in Phoenix


This post is based on the Nation’s Restaurant News article, Pizza Hut Testing Plant-Based Sausage Served in Zume Round Box, by Nancy Luna and Gloria Dawson, October 22, 2019; the Fast Company article, Two Years in The Making, Pizza Hut Tests a Round Pizza Box, by Jeff Beer, October 22, 2019; and the YouTube video, Pizza Hut testing plant-based sausage topping in Phoenix, by 12 News, October 22, 2019. Image source: D. Hurst / Alamy

Discussion Questions:

1. Why introduce a plant-based sausage?

Guidance: The tremendous success of other plant-based meats by several fast-food restaurants is driving more restaurants to consider adding it to their menus.  Several have seen Continue reading

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Table Delivery at Chick-fil-A

Table Delivery at Chick-fil-A

November 3, 2019

Chick-fil-A is making dine-in easier.

It’s customary at Chick-fil-A to deliver a dine-in customer’s order to their table. However, the company is upping its game with a mobile app that allows you to order from your table.  As a result, customers can bypass standing in line.

Simply place your order through the app, tap your table number, and your meal will be delivered table-side.

Chick-fil-A plans to continue its high level of service.  The new app is an additional tactic to ensure a good experience when you decide to dine in the restaurant.


Video Spotlight: Former Chick-fil-A exec explains how core values bring success


This post is based on the Forbes article, Chick-fil-A Removes the Need to Wait In Line, by Alicia Kelso, October 18, 2019, and the YouTube video, Former Chick-fil-A exec explains how core values bring success, by Fox Business, October 2, 2019. Image source: Shutterstock / Goran Bogicevic

Discussion Questions:

1. How does this impact Chick-fil-A’s service process?

Guidance: The company is actually removing one step from its service process.  For people ordering with the app, Chick-fil-A will no longer need to take the order from the customer at the Continue reading

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Star Wars Hotel: Servicescape at Galaxy’s Edge

Star Wars Hotel: Servicescape at Galaxy’s Edge

March 25, 2019

Have you heard about Galaxy’s Edge?

Starting in 2019, customers can have an immersive experience at a new attraction, available at both Disney resorts in the US.  At this Star Wars hotel, customers can wear costumes and role play their way through a two-day stay. The adventure entails an unfolding narrative event, where participants interact with characters, and technology enhances the surreal experience.  Meals may be served by robots also.

A lot of details remain under wraps as Disney finishes constructing a new attraction that will be out of this world, but keep an eye on the Disney blog for news.


Video Spotlight: Star Wars: Galaxy’s Edge | Behind the Scenes at Disneyland Resort and Walt Disney World Resort


This post is based on the Disney blog post, Star Wars: Galaxy’s Edge to Open May 31 at Disneyland Resort, August 29 at Disney’s Hollywood Studios by Thomas Smith, March 7, 2019; the Picture The Mage site, Star Wars Hotel; and the YouTube video, Star Wars: Galaxy’s Edge | Behind the Scenes at Disneyland Resort and Walt Disney World Resort, by Disney Parks, December 25, 2018. Image source: Shutterstock / Algol

Discussion Questions:

1. Describe the Continue reading

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