Microsoft is talking to Walmart about launching check-out free stores with technology developed by the software giant. Shopping carts would be equipped with cameras to track and charge items that shoppers drop into the cart, eliminating the check-out process.
This post is based on TheVerge.com post, Microsoft reportedly working on rival Amazon Go tech for cashier-free stores, by Tom Warren, June 14, 2018. Image source: Purestock/SuperStock.
1. What are the strategic implications of a check-out free store for Walmart?
Guidance: Some implications of offering check-out free shopping affect both quality and time strategies for Walmart. Shoppers’ experiences are improved as they do not need to wait in line for check out. Check-out issues such as scanning errors or omission are also minimized
2. What is a key consideration in designing a check-out free service?
Guidance: There are many. One obvious consideration is research and development. Microsoft is experimenting with cameras attached to shopping carts to track items and charge them to the shopper’s account through its cloud service. Privacy and data security are other considerations.