Cashier-Free Walmarts?

Cashier-Free Walmarts?

Microsoft is talking to Walmart about launching check-out free stores with technology developed by the software giant. Shopping carts would be equipped with cameras to track and charge items that shoppers drop into the cart, eliminating the check-out process.

This post is based on TheVerge.com post, Microsoft reportedly working on rival Amazon Go tech for cashier-free stores, by Tom Warren, June 14, 2018. Image source: Purestock/SuperStock.

Discussion Questions:

1. What are the strategic implications of a check-out free store for Walmart?

Guidance: Some implications of offering check-out free shopping affect both quality and time strategies for Walmart.  Shoppers’ experiences are improved as they do not need to wait in line for check out.  Check-out issues such as scanning errors or omission are also minimized

2. What is a key consideration in designing a check-out free service?

Guidance:  There are many. One obvious consideration is research and development. Microsoft is experimenting with cameras attached to shopping carts to track items and charge them to the shopper’s account through its cloud service. Privacy and data security are other considerations.

Facebook
Google+
http://ominthenews.com/tag/service-design/page/4">
Twitter
The Ingenious Design of a Food Truck

The Ingenious Design of a Food Truck

Today’s food trucks bear no resemblance to the traditional food trucks at state fairs. They are mobile kitchens designed to please the most discriminating foodies. How can they deliver culinary feats in such tight spaces? With efficient layouts and the multi-faceted talents of the people who operate them.

Community fundraising events, such as the Eugene Food Truck Festival in Oregon, serve to expand the reach and popularity of food truck operations, while changing regulations and permit requirements pose a challenge in many locations.

This post is based on the Washington Post article, What’s in a Food Truck?, by B. Berkowitz, S. Blanchard, A. Steckelberg, and M. Ulmanu, May 14, 2018; and on the Daily Emerald article, Eugene Food Truck Festival attracts 12,000; raises funds for Eugene Mission, by E. Matlock, July 9. 2018, and the USA Today article, Regulations and permit headaches keep food trucks from cruising down Easy Street, by Z. Meyer, June 12, 2018. Image source: © McGraw-Hill Education/Christopher Kerrigan.

Discussion Questions:

1. What are the basic equipment requirements for a food truck?

Guidance: See the interactive graphic shown in the article: freshwater and wastewater tanks, freezer, refrigerator, generator to power Continue reading

Facebook
Google+
http://ominthenews.com/tag/service-design/page/4">
Twitter
Domino’s Expands Use of Virtual Ordering

Domino’s Expands Use of Virtual Ordering

Domino’s is trying out an Artificial Intelligence (AI) system to take phone orders.

Domino’s ordering assistant, “Dom”, has been available on smartphone apps since 2014, and has been very successful as part of the phone app, allowing customers to place voice orders.  Using voice commands provides a hands-free methods of placing an order.

Dom also exists as a chatbot on Facebook and on Domino’s webpage.  Now, Domino’s is moving this technology to phone orders with a limited test introduction.

This post is based on the Chain Storage article, Pizza chain’s virtual ordering assistant takes on a new task, by Deena M. Amato-McCoy, April 23, 2018. Image source: Shutterstock / Ljupco Smokovski.

Discussion Questions:

1. Why would Domino’s want to use this technology?

Guidance: The biggest reasons are related to cost.  The workers at the store can now concentrate on filling the orders rather than taking the phone calls, or tracking orders.  This should result in labor savings.

2. What problems might Domino’s encounter with the use of Dom for phone orders.

Guidance: Previous uses of Dom, including voice ordering through the smartphone app, have been well received.  Domino’s use of humor Continue reading

Facebook
Google+
http://ominthenews.com/tag/service-design/page/4">
Twitter