Panera Pushes Breakfast as Lunch Maxes Capacity

Panera Pushes Breakfast as Lunch Maxes Capacity

Panera is reaching maximum capacity at lunch in many locations.

To continue growing, the company is exploring opportunities in the breakfast time slot.  Panera provides alternative options to traditional fast-food, and is also trying out a new ordering app.

The key is to provide the customer with a speedy delivery process while maintaining quality.


Video Spotlight: Panera expanding on breakfast


This post is based on the CNN article, Why Panera is redoing breakfast, by Danielle Wiener-Bronner, April 15, 2019; and the YouTube video, Panera expanding on breakfast, by WETM 18 News, April 15, 2019. Image source: Getty Images/iStockphoto

Discussion Questions:

1. What are other options to expand capacity that Panera could consider that are not mentioned in the article?

Guidance: This is a good opportunity to review service capacity options.  Panera is trying to create demand to fill the capacity at breakfast.  What could Panera do to handle more lunch demand volume?  Students should mention the “tap and go” system added to the lunch service delivery system, and discussion should include an application of both level capacity and chase demand options at Panera during lunch hour.

2. Are order winners at breakfast Continue reading

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Walmart’s Pickup Towers Improve Shopping Experience

Walmart’s Pickup Towers Improve Shopping Experience

April 15, 2019

What is bright orange, 16 feet tall, and improves the Walmart shopping experience?

It’s the pickup tower, being installed in hundreds of locations across the country.

Shoppers order merchandise online and pick it up in a giant vending machine located at the front of the Walmart store by simply scanning a bar code from their phone.  If the merchandise was available in the store, customers can pick items up about an hour after ordering.  If the items are being shipped, customers get an estimate of when they will be ready.  The service is free, and can be used for relatively smaller items.   A row of lockers located next to the vending machine can handle medium-sized items as well.


Video Spotlight: Walmart Pickup Tower AKA Giant Vending Machine: How Does It Work???


This post is based on the Greater Fort Wayne Business Weekly article, Walmart introduces new pickup tower, by Steve Garbacz, March 28, 2019, and the YouTube video, Walmart Pickup Tower AKA Giant Vending Machine: How Does It Work???, by Rich DeMuro, August 15, 2018. Image source: Design Pics / Kristy-Anne Glubish

Discussion Questions:

1. What core competencies does Walmart have that Continue reading

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