Walmart Going Toe-To-Toe With Prime?

Walmart Going Toe-To-Toe With Prime?

November 12, 2018

Walmart’s supply chain is becoming more customer-centric. Starting in November, customers can expect free two-day shipping with orders over $35 and in-store returns of items purchased online.

The in-store returns, in particular, are giving Walmart a competitive edge over Amazon which lacks a strong physical presence.

This post is based on the Supply Chain Dive article, Walmart will expand 2-day shipping, in-store returns, by Shefali Kapadia, October 23, 2018 Image source: © David Schaffer / age fotostock.

Discussion Question:

1. What are the strategic impacts of Walmart’s service design changes?

Guidance: Free two-day shipping with orders over $35 and in-store returns are offered on items purchased from both Walmart and its third-party sellers.  These changes provide Walmart customers with a more seamless and uniform retail experience than its competitors like Amazon.

2. What are the supply chain impacts of Walmart’s service design changes?

Guidance: Faster shipping and easier returns will increase the demand for trucking capacity and present a major logistical challenge to Walmart’s supply chain

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New Rangers Stadium Raises the Roof

New Rangers Stadium Raises the Roof

October 7, 2018

The new Texas Rangers baseball stadium, set to open in 2020, has been designed to create an outdoor experience even when the retractable roof is closed.

Fans will feel closer to the field and have fewer sight line obstructions.  The park is designed to give fans a more intimate experience.


Video Spotlight: New renderings of Globe Life Field in Arlington


This post is based on the Dallas News article, Rangers fans will be much closer to field when new Globe Life Field opens in 2020, by Loyd Brumfield, September 18, 2018; and the YouTube video, New renderings of Globe Life Field in Arlington, by The Dallas Morning News, September 21, 2017. Image source: David Lee/Shutterstock.

Discussion Questions:

1. Based on the video spotlight, describe how the facility layout creates a positive servicescape.

Guidance: Students should review the elements of a servicescape.  Ask the students to list the elements of the servicescape and how the new stadium design satisfies each element.

2. What are other facility design components that should be addressed to create a more intimate experience for the fans?

Guidance: Students should review service design and facility layout concepts.  This Continue reading

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