New Rangers Stadium Raises the Roof

New Rangers Stadium Raises the Roof

October 7, 2018

The new Texas Rangers baseball stadium, set to open in 2020, has been designed to create an outdoor experience even when the retractable roof is closed.

Fans will feel closer to the field and have fewer sight line obstructions.  The park is designed to give fans a more intimate experience.


Video Spotlight: New renderings of Globe Life Field in Arlington


This post is based on the Dallas News article, Rangers fans will be much closer to field when new Globe Life Field opens in 2020, by Loyd Brumfield, September 18, 2018; and the YouTube video, New renderings of Globe Life Field in Arlington, by The Dallas Morning News, September 21, 2017. Image source: David Lee/Shutterstock.

Discussion Questions:

1. Based on the video spotlight, describe how the facility layout creates a positive servicescape.

Guidance: Students should review the elements of a servicescape.  Ask the students to list the elements of the servicescape and how the new stadium design satisfies each element.

2. What are other facility design components that should be addressed to create a more intimate experience for the fans?

Guidance: Students should review service design and facility layout concepts.  This Continue reading

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Meet your New Bot Bellhop

Meet your New Bot Bellhop

September 24, 2018

Eight TUG robots, created by Aethon, Inc., assist with carrying luggage, delivering room service, and helping clean up rooms and hallways at the Sheraton Hotel in San Gabriel, California.  The current favorite, named Gabriel, greets guests in the lobby with a display which reads, “Where do you want to go?”  He then guides them to their destination within the hotel.

The robots are not replacing workers, but rather are being used to save workers time so they can focus on other tasks.  This innovative technology is also used in many hospitals in the U.S. to deliver medication, food, and linens to patients in their rooms.


Video Spotlight: SoCal Sheraton has team of robots toting luggage, room service


This post is based on articles from the San Gabriel Valley Tribune, There are robots on staff at this San Gabriel hotel, by Michelle Mills, August 31, 2018, and from The Star Online, Robot butlers are coming to this Miami hotel, by Dylan Jackson, September 3, 2018; and on the video, SoCal Sheraton has team of robots toting luggage, room service, by ABC7, January 30, 2018. Image source: Shutterstock / studiostoks.

Discussion Questions:

1. Continue reading

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