Drones to Deliver Floridian Meds

Drones to Deliver Floridian Meds

Florida’s retirees can soon receive their prescription drugs from CVS delivered by UPS’s drones.

The touchless prescription drug delivery helps protect seniors from COVID-19 as they are more vulnerable to contracting the virus, and have a higher risk of severe illness and death.


Video Spotlight: UPS and CVS make residential drone delivery (Nov 5, 2019, UPS)


This post is based on the Tech Crunch article, UPS and CVS will offer prescription drug delivery to Florida community via drone, by Brian Heater, April 27, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / happyphotons

Discussion Questions:

1. Is the drone prescription drug delivery a successful service design for CVS? Explain.

Guidance: It is a successful service design because it focuses on delivering prescription drugs safely and efficiently to its most vulnerable customers, i.e., seniors.  The human factor is key to CVS’s operations. Drone delivery enhances its customer satisfaction, particularly with seniors.

2. How does CVS manage logistics challenges in the midst of the COVID-19 pandemic?

Guidance:  CVS has partnered with UPS to use drones to deliver prescription drug to retirees in Florida. This addresses the logistics challenge of limited Continue reading

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How Do We Dine 6 Feet Apart?

How Do We Dine 6 Feet Apart?

Restaurants are planning their reopening and reinventing the dining scene.

As restaurants plan their reopening, they are learning about new safety protocols, finding out how Asian restaurants adapted, and developing new guidelines on their own. The challenges abound as restaurateurs have to create a safe and inviting environment while discarding features that used to attract diners. The reopening process will be gradual, and its success uncertain. It does not appear to be an opportunity to start from scratch but rather to build on a good reputation developed before the crisis.


Video Spotlight: Reopening Restaurants with Caution


This post is based on The New York Times article, Safe Dining? Hard to Imagine, but Many Restaurants Are Trying, by K. Severson, April 26, 2020, and the YouTube video, Reopen or Stay Closed: Georgia Restaurants Face a Hard Choice, by The Washington Post, April 27, 2020. Image source: Onoky/SuperStock.

Discussion Questions:

1. What are the challenges that restaurateurs face as they decide to reopen?

Guidance: The challenges involve modifying their operations in the face of uncertainty. They include: 1) predicting demand and determining appropriate inventory levels, 2) creating checklists for cleaning and food preparation, 3) eliminating some signature Continue reading

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McDonald’s Suspends All-Day Breakfast

McDonald’s Suspends All-Day Breakfast

With the coronavirus pandemic, many restaurants have ceased operations.  Others, such as McDonald’s have closed their dining rooms and continue to sell their product through drive-thru, carry-out, or delivery.  McDonald’s has even waived its delivery fees.

By removing the all-day breakfast items, McDonald’s has simplified its operations.  Further menu reductions may be coming.


Video Spotlight: McDonald’s pulls all-day breakfast (Mar 26, 2020, WTHR)


This post is based on the Thrillist article, McDonald’s Is Suspending Its All Day Breakfast Menu, by Bloomberg News, March 26, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / Luca Santilli

Discussion Questions:

1. Why eliminate the all-day breakfast?

Guidance: With added pressure on drive-thru, carry-out, and delivery as a result of the coronavirus, simplifying operations makes sense.  It will allow for the more efficient production of a reduced menu.  It should increase McDonald’s ability to fill orders, and reduce waiting lines.  In many cases, this can be done with fewer workers.

2. What problems does removing the all-day breakfast pose to McDonald’s?

Guidance:  The all-day breakfast has been a great success for McDonald’s, including boosting fourth quarter sales Continue reading

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