Walmart’s Pickup Towers Improve Shopping Experience

Walmart’s Pickup Towers Improve Shopping Experience

April 15, 2019

What is bright orange, 16 feet tall, and improves the Walmart shopping experience?

It’s the pickup tower, being installed in hundreds of locations across the country.

Shoppers order merchandise online and pick it up in a giant vending machine located at the front of the Walmart store by simply scanning a bar code from their phone.  If the merchandise was available in the store, customers can pick items up about an hour after ordering.  If the items are being shipped, customers get an estimate of when they will be ready.  The service is free, and can be used for relatively smaller items.   A row of lockers located next to the vending machine can handle medium-sized items as well.


Video Spotlight: Walmart Pickup Tower AKA Giant Vending Machine: How Does It Work???


This post is based on the Greater Fort Wayne Business Weekly article, Walmart introduces new pickup tower, by Steve Garbacz, March 28, 2019, and the YouTube video, Walmart Pickup Tower AKA Giant Vending Machine: How Does It Work???, by Rich DeMuro, August 15, 2018. Image source: Design Pics / Kristy-Anne Glubish

Discussion Questions:

1. What core competencies does Walmart have that Continue reading

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