Home Depot is installing lockers to allow customers to pick-up their online orders without having to interact with an employee.
The customer goes to the lockers located at the front of the store, and retrieves their orders. The concept is to make picking-up online orders easier for their customers.
Currently 45% of Home Depot online orders are picked-up in the store. Some of the larger orders still require employee assistance.
Walmart and Amazon are also implementing the locker concept for online order pickup. Although the home improvement segment isn’t as advanced in terms of online orders as other segments, this shows Home Depot’s dedication to online sales.
Video Spotlight: Buy Online, Pickup in Store Challenge: Home Depot vs. Lowe’s | CNBC
This post is based on the USA Today article, Home Depot Joins Walmart, Others in Installing Lockers in Stores for Online Orders, by David Plan, June 27, 2018 and the YouTube video, Buy Online, Pickup in Store Challenge: Home Depot vs. Lowe’s | CNBC, November 22, 2017. Image source: Space Kaleidoscope / Shutterstock.
1. What are the benefits of using lockers for order pick-up for online customers at Home Depot?
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