Hotels Plan Capacity and Cleaning Processes

Hotels Plan Capacity and Cleaning Processes

June 29, 2020

Hilton partners with Lysol and the Mayo Clinic as it repositions its strategy around the core competencies of “clean and safe.”

Other hotels are similarly redesigning strategies and services to meet the return of travelers in a post-coronavirus age.

In this new world of hospitality management, cleanliness is likely to be the customer’s biggest priority, and hotels are preparing to meet those needs in ways never before imagined.

Traditional hotel staples like breakfast buffets, make-your-own waffles, and freshly baked welcome cookies may be replaced with “to go” offerings in sealed bags or packaged cookies provided in hotel rooms.  Cleaning technologies like electrostatic sprayers that use hospital-grade disinfectants and ultraviolet light technology may be use to clean public areas as well as rooms.  Restrictions on the number of riders on elevators and digital keys that allow guests to enter rooms using their cellphones are likely to also become the norm.


Video Spotlight: 


This post is based on the LA Times article, After coronavirus: Your next hotel stay may look Continue reading

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COVID-19 Sensors in Development

COVID-19 Sensors in Development

June 7, 2020

Will bomb sniffing dogs find themselves out of work?  Technology originally being developed to identify chemicals or explosives in airports and planes is now being repurposed to seek and find people carrying coronavirus.

Airbus and California tech start-up, Koniku, are developing a contactless screening sensor that can detect the presence of COVID-19 in people’s breath or sweat, even if they are unaware that they are infected.  Sensors can be mounted on airport or airplane walls. An alarm would sound if an infected person walks by.

Testing in airports could begin as early as the end of the year.


Video Spotlight: 


This post is based on the Fox News article, Airbus eyeing “smell sensors” capable of detecting coronavirus on planes, by Brooke Crothers, May 7, 2020, and the YouTube videos in the Spotlight. Image source: Westend61/Getty Images

Discussion Questions:

1. Where in the product life cycle is the idea of using smell sensors to detect disease?

Guidance: While dogs have Continue reading

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Drones to Deliver Floridian Meds

Drones to Deliver Floridian Meds

Florida’s retirees can soon receive their prescription drugs from CVS delivered by UPS’s drones.

The touchless prescription drug delivery helps protect seniors from COVID-19 as they are more vulnerable to contracting the virus, and have a higher risk of severe illness and death.


Video Spotlight: UPS and CVS make residential drone delivery (Nov 5, 2019, UPS)


This post is based on the Tech Crunch article, UPS and CVS will offer prescription drug delivery to Florida community via drone, by Brian Heater, April 27, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / happyphotons

Discussion Questions:

1. Is the drone prescription drug delivery a successful service design for CVS? Explain.

Guidance: It is a successful service design because it focuses on delivering prescription drugs safely and efficiently to its most vulnerable customers, i.e., seniors.  The human factor is key to CVS’s operations. Drone delivery enhances its customer satisfaction, particularly with seniors.

2. How does CVS manage logistics challenges in the midst of the COVID-19 pandemic?

Guidance:  CVS has partnered with UPS to use drones to deliver prescription drug to retirees in Florida. This addresses the logistics challenge of limited Continue reading

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