Pandemic Pushes Grocers to Adopt New Tech

Pandemic Pushes Grocers to Adopt New Tech

October 14, 2020

The pandemic has created a need by grocers to make customers feel safer.  As a result, contactless technology is being retrofitted to brick-and-mortar stores.

Price Chopper, Wegmans, and Giant Eagle have introduced checkout-free technology in some stores.  Grocery chains were reluctant to invest in technology given the low profit margins in the industry, but the pandemic has put an emphasis on checkout safety and speed.


Video Spotlight: 


This post is based on the CNBC article, How the coronavirus pandemic helped convince grocery chains to experiment with new tech, by Annie Palmer and Melissa Repko, September 9, 2020, and the YouTube videos in the Spotlight. Image source: Cryptographer/Shutterstock

Discussion Questions:

1. Given the pandemic, one order qualifier that is emerging is checkout speed at a grocery store.  Research several contactless technologies Continue reading

Facebook
Twitter
Creative Recipes to Help Restaurants this Winter

Creative Recipes to Help Restaurants this Winter

 

Restaurants made adjustments to reopen this summer. Now, they need to reinvent themselves.

So far, restaurants with outdoor spaces have been able to cope. With winter looming, the flexibility of their operations is being tested like never before. A myriad of solutions is being proposed to protect restaurants from financial disaster. Some involve technology or “remodels” of outdoor spaces, and others promote a completely new strategy with additional service lines. Many restaurateurs wonder how much they will need to invest to keep going and whether it is even worth it.

 


Video Spotlight: Serious Challenges for Restaurant Owners


This post is based on The Washington Post article, Outdoor Dining Has Helped Restaurants Avoid Disaster. But Winter Is Coming, by T. Carman, September 28, 2020, and the YouTube video, Winter Is Coming: Restaurant Owners Worry About Business Impact, by The Wall Street Journal, September 24, 2020. Image source: hatchapong / 123RF.

Discussion Questions:

1. What can restaurateurs do to make their indoor and outdoor spaces safe during the winter months? What is the downside of these investments?

Guidance: Solutions for outdoor spaces include: outdoor heaters, private dining pods, heated tents (some with sliding walls), and Continue reading

Facebook
Twitter
New Service Process Designs at Fast Food Restaurants

New Service Process Designs at Fast Food Restaurants

September 28, 2020

Taco Bell, Shake Shack and Burger King are introducing new service process designs. These changes allow for more drive-thru lanes and increase automated pick-up in the store and at walk-up windows.

The changes are in response to the 26% increase in drive-thru orders during the pandemic.  The new stores also shrink the total building square footage of the restaurants, due to less indoor seating requirements.

Contactless customer order and pick up is a key feature in the new designs as well.


Video Spotlight: 


This post is based on the CNBC article, These restaurant chains are unveiling new designs inspired by the pandemic, by Amelia Lucas, September 5, 2020, and the YouTube videos in the Spotlight. Image source: calimedia/Shutterstock

Discussion Questions:

1.  What are the order qualifiers being addressed by the new designs mentioned in the article?

Guidance: Students should agree that delivery speed is the major order qualifier.  Continue reading

Facebook
Twitter