Alibaba Integrates Robots Into The Restaurant

Alibaba Integrates Robots Into The Restaurant

August 2, 2018

Alibaba is experimenting with robots and software applications to streamline the restaurant ordering and wait staff service processes.

Customers check in at a kiosk and are provided a QR code to track their order through the system.  They walk around the market and choose fresh foods, then the food is robotically delivered to refrigerated storage until the customer is seated. Humans still prepare the meal, but instead of handing it off to a waiter, the meal is placed in a “pod” and delivered via conveyor belt to the customer’s table.


Video spotlight: Hema’s New ‘Robotic Restaurant’


This post is based on the Business Insider article, Robots are replacing waiters and delivering fresh seafood right to people’s tables at Alibaba’s high-tech restaurant in Shanghai, by Prachi Bhardwaj, July 2, 2018, and the YouTube video, Hema’s New ‘Robotic Restaurant’, by Alibaba Group, June 26, 2018. Image sources: Corbis/Superstock and Shutterstock / GreenLandStudio.

Discussion Questions:

1. Would the service delivery model Alibaba is pioneering, with advanced robots and conveyor-belt delivery, be acceptable to domestic customers at a fast food restaurant? What about a fine dining restaurant?

Guidance: Students should review the concepts of servicescape, service delivery, and service Continue reading

Facebook
Google+
http://ominthenews.com/tag/service-blueprint/page/2">
Twitter
Signature Event for Credit Cards

Signature Event for Credit Cards

All four major credit card brands in the U.S., Visa, MasterCard, American Express, and Discover, will drop the signature requirement for purchases in April, 2018.

While a $500-$1,000 active chip reading terminal is needed for merchants to process a signature-free card at check out, the expense is well worth the liability for card fraud, not to mention the added benefit of getting a faster and easier checkout process.

This post is based on the Due.com article, How the End of Credit Card Signatures Impacts Small Businesses, by Eric Rosenberg, February 9, 2018.  Image source: Erik Isakson/Blend Images.

Discussion Questions
1. How will a service blueprint for making credit card payments differ after the end of signature requirement?

Guidance: Focus on the shortening of the transaction. After the card is read and the payment is approved, the transaction is completed, saving customers time as they no long need to sign for the purchases.

2. Why will waiting lines at point-of-sale terminals be shortened when credit card signatures are not required?

Guidance: Service time is shortened because a signature will no longer be required to complete the checkout process.

Facebook
Google+
http://ominthenews.com/tag/service-blueprint/page/2">
Twitter