Plant-Based Sausage Pizza in a Round box

Plant-Based Sausage Pizza in a Round box

November 3, 2019

Pizza Hut is adding to the growing list of restaurants that are experimenting with or adopting plant-based meat.

In one Phoenix restaurant location, for one day only, on October 23, 2019, Pizza Hut introduced a Morning Star Farm’s plant-based sausage pizza, and packaged it in a “planet friendly” round pizza box made by Zume, Inc.

If the one-day test goes well, Pizza Hut will evaluate rolling out one or both innovations to more locations.


Video Spotlight: Pizza Hut testing plant-based sausage topping in Phoenix


This post is based on the Nation’s Restaurant News article, Pizza Hut Testing Plant-Based Sausage Served in Zume Round Box, by Nancy Luna and Gloria Dawson, October 22, 2019; the Fast Company article, Two Years in The Making, Pizza Hut Tests a Round Pizza Box, by Jeff Beer, October 22, 2019; and the YouTube video, Pizza Hut testing plant-based sausage topping in Phoenix, by 12 News, October 22, 2019. Image source: D. Hurst / Alamy

Discussion Questions:

1. Why introduce a plant-based sausage?

Guidance: The tremendous success of other plant-based meats by several fast-food restaurants is driving more restaurants to consider adding it to their menus.  Several have seen Continue reading

Facebook
Twitter
Table Delivery at Chick-fil-A

Table Delivery at Chick-fil-A

November 3, 2019

Chick-fil-A is making dine-in easier.

It’s customary at Chick-fil-A to deliver a dine-in customer’s order to their table. However, the company is upping its game with a mobile app that allows you to order from your table.  As a result, customers can bypass standing in line.

Simply place your order through the app, tap your table number, and your meal will be delivered table-side.

Chick-fil-A plans to continue its high level of service.  The new app is an additional tactic to ensure a good experience when you decide to dine in the restaurant.


Video Spotlight: Former Chick-fil-A exec explains how core values bring success


This post is based on the Forbes article, Chick-fil-A Removes the Need to Wait In Line, by Alicia Kelso, October 18, 2019, and the YouTube video, Former Chick-fil-A exec explains how core values bring success, by Fox Business, October 2, 2019. Image source: Shutterstock / Goran Bogicevic

Discussion Questions:

1. How does this impact Chick-fil-A’s service process?

Guidance: The company is actually removing one step from its service process.  For people ordering with the app, Chick-fil-A will no longer need to take the order from the customer at the Continue reading

Facebook
Twitter
New Rangers Stadium Raises the Roof

New Rangers Stadium Raises the Roof

October 7, 2018

The new Texas Rangers baseball stadium, set to open in 2020, has been designed to create an outdoor experience even when the retractable roof is closed.

Fans will feel closer to the field and have fewer sight line obstructions.  The park is designed to give fans a more intimate experience.


Video Spotlight: New renderings of Globe Life Field in Arlington


This post is based on the Dallas News article, Rangers fans will be much closer to field when new Globe Life Field opens in 2020, by Loyd Brumfield, September 18, 2018; and the YouTube video, New renderings of Globe Life Field in Arlington, by The Dallas Morning News, September 21, 2017. Image source: David Lee/Shutterstock.

Discussion Questions:

1. Based on the video spotlight, describe how the facility layout creates a positive servicescape.

Guidance: Students should review the elements of a servicescape.  Ask the students to list the elements of the servicescape and how the new stadium design satisfies each element.

2. What are other facility design components that should be addressed to create a more intimate experience for the fans?

Guidance: Students should review service design and facility layout concepts.  This Continue reading

Facebook
Twitter