Going Touchless at Dallas-Fort Worth Airport

Going Touchless at Dallas-Fort Worth Airport

July 26, 2020

Effective operations is not just about doing things right, it’s about doing the right things.  Dallas-Fort Worth Airport (DFW) has emerged as the busiest airport in the world with the recent collapse in air travel due to the coronavirus.  These unexpected conditions have required a sharp and timely pivot for long-planned capital and operating plans.

DFW has the advantage of being both the home base and major hub of one of the world’s largest air carriers, American Airlines.  In addition to the summer ramp up in flights (though still substantially off the usual activity for this time of year), airlines have implemented their own changes by relying on more hub and spoke operations requiring less overall flights routing through central hubs.

DFW is responding to the “new normal” by emphasizing sanitation measures and moving to a more self-service model in luggage check-in and boarding.  Technology is being applied to expedite these changes and simultaneously increasing efficiency (with a 20% reduction in operating costs expected).

This quick response and re-focus of competitive priorities has allowed DFW to maintain and to improve its ability to serve both airlines and wary customers.


Video Spotlight: American Airlines to Lift Continue reading

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Amazon’s Warehouse Wearables Promote Worker Safety

Amazon’s Warehouse Wearables Promote Worker Safety

July 20, 2020

Amazon is testing a wearable device that will alert warehouse workers when they are violating social distancing rules.  In addition, Amazon is experimenting with cameras equipped with social distancing software to improve safety.

The data collected from these technologies will help with contact tracing if the need arises.  Amazon has already made some workers responsible for monitoring social distancing for warehouses nationwide in an effort to minimize virus spread.


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This post is based on the CNBC article, Amazon is testing a wearable device that lights up and beeps when warehouse workers get too close to each other, by Annie Palmer, June 16, 2020, and the YouTube videos in the Spotlight. Image source: Trio Images/Getty Images

Discussion Questions:

1.  What are the additional benefits to Amazon by improving worker safety?

Guidance: Students may want to review the Triple Bottom Line and focus on the social and environmental aspects related to this situation, and explore the ergonomics involved in wearing an extra device.  Student discussion should include the ability to keep the Continue reading

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Amazon Warehouse Workers on the Front Line

Amazon Warehouse Workers on the Front Line

April 26, 2020

Amazon operates more than 175 distribution centers primarily in North America and Europe.  Warehouse workers are concerned about the virus impact on their health and their family’s health.

Amazon has experienced more demand given online sales have increased as many consumers are in self-isolation or working from home.  While Amazon looks to add 100,000 workers quickly and require many current employees to work overtime, the work conditions cannot honor the social distancing recommendations.  Amazon is performing more cleaning, but the fact remains that the nature of the work and the demand increase put workers at increased risk.


Video Spotlight: 


This post is based on the CNN article, Amazon warehouse workers fear catching coronavirus just to get you your packages, by Sara Ashley O’Brien and Nathaniel Meyersohn, March 20, 2020, and the YouTube videos in the Spotlight Continue reading

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