End of the Drive-Thru?

End of the Drive-Thru?

September 7, 2019

Will drive-thrus disappear in the near future?

In Minneapolis, their demise has come.  The City Council voted to eliminate drive-thrus for new businesses, although existing businesses can continue to operate their drive-thrus.

Minneapolis had previously restricted drive-thrus in certain districts.  But, this more comprehensive ban covers all new drive-thrus.

Reasons given for the ban include impact on the neighborhood, pedestrian safety, and environmental concerns from idling cars.


Video Spotlight: Minneapolis City Council Votes To Ban New Drive-Thru Facilities


This post is based on the Fast Casual article, Drive-Thrus: Who Needs ‘Em?, by Allyson Klineman, August 20, 2019, and the YouTube video, Minneapolis City Council Votes To Ban New Drive-Thru Facilities, by CBS Local News, August 8, 2019. Image source: Photodisc/Getty Images.

Discussion Questions:

1. What should new restaurants and banks do without a drive-thru?

Guidance: The answer lies with what the customer wants from a drive-thru.  The general answer is convenience, although many drive-thrus have not been delivering on this dimension in recent years.

Several possible replacements exist.  One is that the customer can now park and enter the business.  On the inside, the business may want to set up special Continue reading

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E-Commerce Laws in India Limit E-tailers Like Amazon

E-Commerce Laws in India Limit E-tailers Like Amazon

February 9, 2019

Two American companies will be affected adversely by India’s e-commerce investment rule, effective February 1st, 2019.

  • Walmart cannot sell products via Flipkart in which it has 77% equity interest.
  • Amazon cannot make deals with sellers to sell exclusively on their platform.

The rule protects India’s small retailers and traders at the expense of large online retailers’ operations in India.


Video Spotlight: Here’s why India is a huge threat for Amazon and Walmart


This post is based on the Reuters article, U.S. voices concern as India’s e-commerce restrictions hit Amazon, Walmart – sources, by Aftab Ahmed, Aditya Kalra, and Nandita Bose, January 24, 2019; and the YouTube video, Here’s why India is a huge threat for Amazon and Walmart, by CNBC Television, February 1, 2019. Image source: Shutterstock/xtock.

Discussion Questions:

1. Why did Walmart and Amazon decide to operate as online retailers in India?

Guidance: They wanted to tap into India’s booming e-commerce market and attract India’s growing population of tech-savvy shoppers with low-cost strategies.

2. What are the global operational risks for Walmart and Amazon?

Guidance: The global operational risks include tougher scrutiny of foreign business players, trade/investment policy that adversely affects foreign business Continue reading

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