Pandemic Speeds the Transition to Virtual Queuing

Pandemic Speeds the Transition to Virtual Queuing

January 10, 2021

Will queues become a thing of the past?

Realistically, some queues will still exist post-pandemic, but many that go virtual now for health and safety reasons may stay virtual for efficiency’s sake later on.

Technology is becoming an invaluable tool in keeping customers safe, whether they are waiting to enter a favorite pub, spending time in airports, or seeking urgent care.  Magnetic queuing grids, timed-entry passes, and virtual lines are making waiting safer, more efficient, and more pleasant, and it appears that they are here to stay.


Video Spotlight: 


This post is based on The Atlantic article, The pandemic could end waiting in line, by Elissaveta M. Brandon, October 28, 2020; the Cinema Blend article, How Waiting In Line Works At Disney World During The Pandemic, by Mack Rawden, November 11, 2020; and the YouTube videos in the Spotlight. Image source: Peeradontax/Shutterstock

Discussion Questions:

1. What applications of virtual queues are being used to better manage Continue reading

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Disney’s Changes For Capacity Management and Safety

Disney’s Changes For Capacity Management and Safety

September 21, 2020

Walt Disney World plans to keep some of its COVID-19 health and protocol changes even after things return to pre-pandemic levels of magic.

Even before the pandemic began, Disney was creating new ways to address problems like capacity management and guest experience. Some of these were implemented in recent months. These new approaches are here to stay, including a park reservation system, mobile ordering at park restaurants, queue reservation systems, and even paying for merchandise without cash or credit card.

Meanwhile, occupancy rates at Disney resort hotels remain at all-time lows.  With theme park attendance drastically reduced, some Disney hotels are set to remain closed indefinitely.


Video Spotlight: 


This post is based on the CinemaBlend article, Disney Parks Chairman Thinks Some of Walt Disney World’s Pandemic Changes Are Here to Stay, by Dirk Libbey, August 27, 2020; the Fox Business article, This Disney World hotel won’t reopen this year as others stay closed indefinitely, by Jeanette Settembre, August 31, 2020; and the YouTube videos Continue reading

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