The service sector faces tremendous fluctuations in demand for their services, as well as low profit margins. As a result, staffing in the service industry may employ a Just-In-Time (JIT) staffing approach. In other words, wait until the last moment to call in employees.
This JIT approach results in short notice of an upcoming shift, cancellation of work at the last moment, and variable hours.
Therefore, working in the service sector in many cases means low pay and few fringe benefits, but it may also mean unstable schedules because workers have little control of their work hours.
The consequence of JIT employee scheduling are unhappy workers with poor sleep quality. Findings have shown that stabilizing employee schedules leads to increases in sales and worker productivity.
Video Spotlight: Philly workers share why they need a fair workweek
This post is based on The Hill article, For job quality, time is more than money, by Daniel Schneider and Kristen Harknett, February 1, 2019; the Work Life Law report, Stable Scheduling Increases Productivity and Sales: The Stable Scheduling Study by Joan C. Williams, Susan J. Lambert, and Saravanan Kesavan, 2018; and the YouTube video, Philly workers share Continue reading