Productivity vs. Patient Safety at Walgreens and CVS

Productivity vs. Patient Safety at Walgreens and CVS

Tired employees at Walgreens and CVS are making mistakes that may threaten patient safety.

For some time, pharmacists have argued that understaffed and high-pace work environments are contributing to medication errors and compromising public safety. Management has challenged these allegations but is planning to review the standards used to evaluate pharmacists’ performance.


Video Spotlight: Medication Errors at 24-Hour Pharmacies


This post is based on The New York Times article, At Walgreens, Complaints of Medication Errors Go Missing, by E. Gabler, February 21, 2020, and the YouTube video, Prescription Drug Dispensing Errors Kill 100,000 People Per Year in USby CBSDFW, May 14, 2018. Image source: fstop123/Getty Images.

Discussion Questions:

1. How do Walgreens and CVS try to ensure high levels of productivity from their pharmacists?

Guidance: The productivity index is measured by the ratio of output to input. In this article, the efforts mentioned to boost productivity involve a reduction of inputs through increased quantitative workload and multi-tasking. The high pace of work, lower staffing levels (e.g. elimination of overlapping pharmacists, reduced work hours for technicians), and longer hours contribute to quantitative overload. Answering the phone, filling drive-through and in-store orders, and giving flu shots Continue reading

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The Coronavirus Is Infecting Global Supply Chains

The Coronavirus Is Infecting Global Supply Chains

As you read this post, the coronavirus will have upended more business activity than reported in this article.

British Airways, Air Canada, Apple, Starbucks, Ikea, and other international, corporate giants have already frozen some of their operations in China as the coronavirus claims more lives and increases business risk as well as uncertainty. The crisis highlights the role of China as an engine of global economic growth. Foreign companies’ investment concentration in Wuhan, the epicenter of the outbreak, challenges the notion of an easy pullout. In the same vein, the travel restrictions placed on Chinese citizens underscore Chinese tourists’ economic impact all over the world.


Video Spotlight: Business Impact of Coronavirus


This post is based on The New York Times article, Coronavirus Outbreak Tests World’s Dependence on China, by A. Stevenson, January 29, 2020, and the YouTube video, Coronavirus to Pose a Threat to Global Supply Chains: Economistby BNN Bloomberg, January 29, 2020. Image source: Mick Ryan/Cultura RF/Getty Images.

Discussion Questions:

1. How does halting manufacturing in China affect economic growth in the United States?

Guidance: US manufacturing firms with production facilities in China may have a lower output and therefore productivity. Furthermore, their sales Continue reading

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