Bans on Drive-Thrus Continue

Bans on Drive-Thrus Continue

October 27, 2019

Some cities in the US and Canada have banned new drive-thru restaurants in an effort to combat societal and health issues such as curb pollution, obesity, and traffic.

One Canadian study of bans in 27 cities showed improved health results but a similar study in southern Los Angeles found increased obesity rates after the ban was implemented.

For additional information, see our previous OM in the News post on the ban Minneapolis placed on new drive-thrus.


Video Spotlight: Why Some US Cities Are Banning Drive-Thrus | TODAY


This post is based on the CBS News article, Cities ban new drive-thrus to fight climate change, by Kate Gibson, October 14, 2019, and the YouTube video, Why Some US Cities Are Banning Drive-Thrus | TODAY, by Today, October 11, 2019. Image source: Glow Images

Discussion Questions:

1. What can fast-food restaurants do to work around this new limitation to their core service process?

Guidance: Students will likely struggle to envision a new set of processes to replace the traditional drive-thru process.  Suggestions to stimulate idea generation: Consider the use of technology to order ahead and allow delivery by the store, the “old” drive-in model Sonic continues to Continue reading

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McDonald’s Simplifies Operations By Removing Fancy Burgers

McDonald’s Simplifies Operations By Removing Fancy Burgers

McDonald’s is decreasing the number of menu items in an effort to improve speed of service and order accuracy.

The fast food chain has made a lot of changes in the last few years. OM in the News previously reported on McDonald’s decision to remove artificial ingredients from a number of products, new ordering kiosks to reduce queuing, and it’s $1-2-3 menu.

This latest change to decrease product lines allows McDonald’s to improve stores’ operational efficiencies.

This post is based on the CNN article, Here’s why McDonald’s is ditching its fancy burgers, by Danielle Wiener-Bronner, April 18, 2019. Image source: Shutterstock/stormcab

Discussion Questions:

1. How does McDonald’s menu item simplification enhance both efficiency and effectiveness? How do efficiency and effectiveness relate to the competitive priorities?

Guidance: Students should recognize that fewer menu items will reduce inventory/supply chain complexities and improve store operations as efficiency improvements.

Effectiveness is improved by delivering the menu items faster.  Discuss with students how effectiveness can sometimes be the result of efficiency improvements, as in this case.

Have students link the competitive priorities being addressed in this article to either efficiency and/or effectiveness improvements.

This is a straightforward whiteboard exercise Continue reading

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Assembly Lines in Operating Rooms

Assembly Lines in Operating Rooms

Dr. Devi Shetty, a cardiac surgeon, has been on a mission to provide even the poorest of the poor with quality, affordable healthcare.

At Narayana Health, a chain of hospitals in India, surgeons perform the most complicated procedures at a tiny fraction of what it costs in the US. Its ability to do so partly lies in the use of well-known operations principles to promote process efficiency.


Video Spotlights:


This post is based on the Bloomberg article, The World’s Cheapest Hospital Has to Get Even Cheaper, by A. Altstedter, March 25, 2019; the YouTube video, Making Healthcare Affordable – PBS coverage on Narayana Health & Dr.Devi Shetty, by Narayana Health, August 16, 2017; and the Aljazeera video, Indian Hospital: Episode 1, by P. Roy, May 4, 2012. Image source: Shutterstock/lenetstan

Discussion Questions:

1. Describe Narayana’s achievements in health care delivery. Justify with examples.

Guidance: Achievements include greater access to healthcare with higher volumes of patients (“huge volumes help surgeons quickly develop proficiency”, six times more procedures per surgeon); high quality (mortality rates comparable to or below those in the Continue reading

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