Domino’s Expands Use of Virtual Ordering

Domino’s Expands Use of Virtual Ordering

Domino’s is trying out an Artificial Intelligence (AI) system to take phone orders.

Domino’s ordering assistant, “Dom”, has been available on smartphone apps since 2014, and has been very successful as part of the phone app, allowing customers to place voice orders.  Using voice commands provides a hands-free methods of placing an order.

Dom also exists as a chatbot on Facebook and on Domino’s webpage.  Now, Domino’s is moving this technology to phone orders with a limited test introduction.

This post is based on the Chain Storage article, Pizza chain’s virtual ordering assistant takes on a new task, by Deena M. Amato-McCoy, April 23, 2018. Image source: Shutterstock / Ljupco Smokovski.

Discussion Questions:

1. Why would Domino’s want to use this technology?

Guidance: The biggest reasons are related to cost.  The workers at the store can now concentrate on filling the orders rather than taking the phone calls, or tracking orders.  This should result in labor savings.

2. What problems might Domino’s encounter with the use of Dom for phone orders.

Guidance: Previous uses of Dom, including voice ordering through the smartphone app, have been well received.  Domino’s use of humor Continue reading

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Teamsters Say No to Driverless Delivery

Teamsters Say No to Driverless Delivery

February 2, 2018

UPS and the Teamsters have opened contract negotiations.  Their last contract was signed in 2013, at the start of the online retail boom.

In light of the large growth in deliveries from online store like Amazon, UPS is looking to add flexibility in this contract to allow competition against other delivery organizations, and meet the increasing demands to speed up delivery of goods.

However, the Teamsters’ initial demands are to prohibit UPS from using drones or driverless trucks. Also, they want to eliminate deliveries after 9:00 pm (including the Christmas delivery season), and hire an additional 10,000 employees.  UPS has added approximately 40,000 employees over the last five years.

This post is based on the Fox Business article, Teamsters Tell UPS: No Drones or Driverless Trucks, by Paul Ziobro, January 24, 2018. 

Discussion Questions
1. Should UPS consider the demands of no drones and no driverless trucks in contract negotiations?

Guidance: Collective bargaining is a difficult process.  Unions typically want to protect their membership, and expand if possible the number of union jobs.  This is exactly what the Teamsters are demanding with these provisions.

Management always wants to provide as much flexibility Continue reading

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