McDonald’s Suspends All-Day Breakfast

McDonald’s Suspends All-Day Breakfast

With the coronavirus pandemic, many restaurants have ceased operations.  Others, such as McDonald’s have closed their dining rooms and continue to sell their product through drive-thru, carry-out, or delivery.  McDonald’s has even waived its delivery fees.

By removing the all-day breakfast items, McDonald’s has simplified its operations.  Further menu reductions may be coming.


Video Spotlight: McDonald’s pulls all-day breakfast (Mar 26, 2020, WTHR)


This post is based on the Thrillist article, McDonald’s Is Suspending Its All Day Breakfast Menu, by Bloomberg News, March 26, 2020, and the YouTube video in the Spotlight. Image source: Shutterstock / Luca Santilli

Discussion Questions:

1. Why eliminate the all-day breakfast?

Guidance: With added pressure on drive-thru, carry-out, and delivery as a result of the coronavirus, simplifying operations makes sense.  It will allow for the more efficient production of a reduced menu.  It should increase McDonald’s ability to fill orders, and reduce waiting lines.  In many cases, this can be done with fewer workers.

2. What problems does removing the all-day breakfast pose to McDonald’s?

Guidance:  The all-day breakfast has been a great success for McDonald’s, including boosting fourth quarter sales Continue reading

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DIY Health Tests

DIY Health Tests

At-home health tests may promote better health at a lower cost.

Lab testing ranks high among the most unpleasant experiences people endure in their lifetimes. Because of their adverse relationship with lab testing and its cost, patients tend to miss screenings or simply ignore them. Everlywell has created multiple at-home tests that make it more convenient and cheaper for patients to get tested.


Video Spotlight: At Home Lab Testing


This post is based on the Bloomberg Businessweek article, At-Home Health Tests Get the Direct-to-Consumer Treatment, by A. Cohen, July 23, 2019, and the YouTube video, EverlyWell – At Home Lab Testing – How It Worksby EverlyWell, December 19, 2017. Image source: Shutterstock/peter verreussel.

Discussion Questions:

1. Using the HOQ framework, what are customer and product/process design requirements for lab testing?

Guidance: The patients’ or customers’ requirements are: health, convenience, speed, privacy, low cost, reliability, and personal involvement in care. The product/process requirements include test availability at major pharmacies, at-home testing for privacy, affordable retail cost and partnership with insurance companies, easy mail-in process, online results and professional consultation, and CLIA-certified labs.

2. What are the steps you go through when getting a lab Continue reading

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Lean Green PCB Machines

Lean Green PCB Machines

Applied Technical Services, maker of printed circuit boards embedded in products from sneakers to streetlights, follows lean principles to achieve operational success despite supply challenges such as part shortages, rising component costs, and bloated lead times.

Its 2018 operational achievements include 99.6% on-time delivery, 22% improvement in first-pass yield, 127% increase in production employees, and $140,000 cost savings from improvement projects.

This post is based on the Industry Week article, 2018 IW Best Plants Winner: ATS Defies the World, by Travis Hessman, March 21, 2019. Image source: Ron Chapple Stock/FotoSearch/Glow Images

Discussion Questions:

1. What elements of total quality management contribute to Applied Technical Services’ operational success?

Guidance: Elements of Applied Technical Services’ total quality management include having a culture of serving customers, having a close relationship between engineering and production, having a close relationship with customers and suppliers, using a team approach to meet quality, delivery and revenue targets, and empowering employees to be change agents.

2. In what ways do lean operations address Applied Technical Services’ supply challenges?

Guidance: Elements of Applied Technical Services’ lean operations include streamlined production and material flows , waste elimination, standardized work and tools, continuous improvement, visual control, high quality, and high-performance culture.

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