The Case of the Disappearing Daigou

The Case of the Disappearing Daigou

January 10, 2021

Disappearing daigou are causing sales in Australia to plummet in key industries like infant formula, personal care and beauty, and nutritional supplements.

Daigou in Australia are personal shoppers who ship products to China. In this multi-billion dollar industry, millions in revenue have been lost by dairy and supplement brands because of changes precipitated by the pandemic.  Australian baby formula companies like Bubs, Nuchev, and A2 join others in daigou-driven markets to find new distribution strategies to get their products into the hands of Chinese consumers.

Pandemic-related issues are causing major shifts in this dynamic market and how it operates.


Video Spotlight: 


This post is based on the ABC News Australia article, Chinese personal shoppers and Australian brands devastated by impact of coronavirus, by Bang Xiao, October 17, 2020; the Sydney Morning Herald article, A2 Milk to boost direct China sales as daigou market sours, by Dominic Powell, December 18, 2020; the AFR article, Disappearing daigou pull rug from Bubs and Nuchev (requires subscription), by Simon Evans, November 3, 2020; and the YouTube video in the Spotlight. Image source: Continue reading

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Pandemic Speeds the Transition to Virtual Queuing

Pandemic Speeds the Transition to Virtual Queuing

January 10, 2021

Will queues become a thing of the past?

Realistically, some queues will still exist post-pandemic, but many that go virtual now for health and safety reasons may stay virtual for efficiency’s sake later on.

Technology is becoming an invaluable tool in keeping customers safe, whether they are waiting to enter a favorite pub, spending time in airports, or seeking urgent care.  Magnetic queuing grids, timed-entry passes, and virtual lines are making waiting safer, more efficient, and more pleasant, and it appears that they are here to stay.


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This post is based on The Atlantic article, The pandemic could end waiting in line, by Elissaveta M. Brandon, October 28, 2020; the Cinema Blend article, How Waiting In Line Works At Disney World During The Pandemic, by Mack Rawden, November 11, 2020; and the YouTube videos in the Spotlight. Image source: Peeradontax/Shutterstock

Discussion Questions:

1. What applications of virtual queues are being used to better manage Continue reading

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No Longer The Aisle of Lost Toys

No Longer The Aisle of Lost Toys

January 8, 2021

What’s old is new again!  Toy makers have enjoyed strong sales as nostalgic parents remember their own childhood favorites and purchase them for their kids.

By October 2020, sales had climbed 18% year-over-year, driven by classics like Barbie, Legos, Lincoln Logs, Lite-Brite, Hot Wheels, and a host of board games and puzzles.

In contrast to other market segments that have suffered in the pandemic, parents looking for open-ended play options that get their kids off their computers and smart phones are willing to spend on toys to keep them busy.


Video Spotlight: 


This post is based on the Washington Post article, Mattel forecasts holiday season growth as toy demand surges, by Abha Bhattarai, October 29, 2020; the CNBC article, Mattel forecasts holiday season growth as toy demand surges, by Reuters, October 22, 2020; the New York Magazine article, The Holiday Toys to Buy Before They Sell Out, According to Toy Experts, by Liza Corsillo, December 17, 2020; and the YouTube videos in the Continue reading

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