The Demise of Small Pharmacies

The Demise of Small Pharmacies

February 8, 2020

Changing trends in how customers fill their prescriptions and how big pharmaceutical companies transform the healthcare industry have caused closures of regional supermarket pharmacy counters across the U.S.

Fewer customers visit pharmacy counters while grocery shopping because many order their medications by mail, often in bulk, or get them at lower costs at big pharmacies like CVS and Walgreens.

In addition to better deals on drug costs, big pharmacies offer healthcare “hubs” staffed by doctors and medical personnel to provide a wide range of medical services such as blood testing, diet seminars and yoga classes.


Video Spotlight: Grocery Stores Shutter In-Store Pharmacies


This post is based on the PYMNTS.com article, Grocery Stores Shutter In-Store Pharmacies, by PYMNTS, January 26, 2020, and the YouTube video, Grocery Stores Shutter In-Store Pharmacies by PYMNTS Media, January 27, 2020. Image source: Shutterstock / kurhan

Discussion Questions:

1. What are the operational challenges facing regional supermarket pharmacy counters?

Guidance: The operational challenges include (1) reduced customer demand because customers make fewer trips to pharmacy counters while grocery shopping; (2) higher drug costs due to limited connections to insurers and pharmaceutical companies; and (3) inability to  compete with big pharmacies that Continue reading

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Walmart’s Produce 2.0 Plan

Walmart’s Produce 2.0 Plan

December 9, 2019

Walmart is making plans to renovate its produce department with wider aisles, low-profile displays, new signage, and segmented organic offerings.

Walmart will consider the change a success if shoppers add produce to their basket while shopping in other departments, essentially making Walmart a one-stop shop for consumers.


Video Spotlight: Walmart to redesign produce section


This post is based on the Produce Retailer article, Produce 2.0 ‘very important move in the right direction’ for Walmart, by Ashley Nickle, November 26, 2019, and the YouTube video Walmart to redesign produce section, by Newschannel 9 WSYR Syracuse, November 21, 2019. Image source: Shutterstock/Iakov Filimonov.

Discussion Questions:

1. Why is Walmart investing in its produce business?

Guidance: Walmart wants to position itself as a complete one-stop retailer that customers will think of as a place to buy everything including produce.

2. Is Walmart’s Produce 2.0 a strategic operational decision?  Explain.

Guidance: Produce 2.0 is a strategic operational decision because it enables Walmart to compete better by raising its reputation as a non-traditional grocer and providing customers with a better one-stop shopping experience.

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Oral-B’s Genius X-Factor

Oral-B’s Genius X-Factor

November 14, 2019

Oral-B introduced a “smart” electric toothbrush called Genius X that connects to your smartphone to help you brush better using artificial intelligence.

The app informs you with a rating for how well you brushed – where you applied too much pressure or missed certain spots.  Genius X is an improvement over earlier models, as you don’t need the phone’s camera or the help of a dentist to perfect your brushing.


Video Spotlight: Oral-B Genius X first impressions of the AI toothbrush


This post is based on The Verge article, Oral-B’s new $220 toothbrush has AI to tell you when you’re brushing poorly, by Jay Peters, October 25, 2019, and the YouTube video, Oral-B Genius X first impressions of the AI toothbrush, by TechAdvisor, February 26, 2019. Image source: sebra/Shutterstock

Discussion Questions:

1. What role does technology play in introducing Oral-B’s Genius X toothbrush?

Guidance: Oral-B has integrated artificial intelligence in its core product to improve its design and maintain its position as a leader in Internet-Of-Things technology.

2. What are the strategic implications of Oral-B’s focus on innovating electric toothbrushes?

Guidance: Oral-B maintains leadership in product innovation, demonstrates its competence in integrating technology in Continue reading

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