Chick-fil-A’s Chicken Shortage

Chick-fil-A’s Chicken Shortage

July 18, 2018

What happens when Chick-fil-A has no chicken?

In Texas, Chick-fil-A had to temporarily close two restaurants because an issue was characterized as a “delivery delay.”  This problem was much smaller than the KFC chicken shortage in the UK earlier this year, when almost all of its restaurants were shut down for lack of its key ingredient, but it none-the-less disrupted the organization’s operations in a very significant way.

In an unrelated issue, in mid-June, In-N-Out shut down in Texas due to an unspecified problem with the quality of its hamburger buns.

This post is based on the Inc.com article, Oh No, Chick-fil-A. First KFC, Then In-N-Out. Now You Too?, by Bill Murphy, Jr., June 30, 2018. Image source: Livingpix/Getty Images.

Discussion Questions:

1. How does this article pertain to operations strategy and the socio-cultural dimension of the external environment?

Guidance: While the causes behind these product shortages have not been clearly identified, the issue of stockouts may become more widespread in the future due to the shortage of qualified truckers in our nation.  Trucking is often viewed as a dangerous and difficult occupation, and companies are struggling to find enough drivers.  Even one cancelled or Continue reading

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Putting Out The Fire For Ford’s F-150 Supply Chain

Putting Out The Fire For Ford’s F-150 Supply Chain

A fire at Meridian Magnesium Products of America plant in Eaton Rapids, Mich revealed just how fragile supply chains can be. It stopped production of Ford’s F-150 due to a lack of critical parts from this supplier.

The F-150 is Ford’s most popular and most profitable model.  In addition to Ford, other auto manufacturers have been impacted as well, including BMW, Chrysler, GM, and Mercedes-Benz.

At first, Ford believed the factory fire would stop production for weeks or longer. With Meridian’s help, and the rescue of specialized tooling that wasn’t damaged in the fire, Ford cobbled together a new worldwide supply chain for the affected parts on its F-150.

At the time of the May 18th article from Detroit Free Press, Ford expected to re-start production within a few days.

This post is based on the Detroit Free Press article, From panic to triumph: Behind the scenes of Ford’s epic F-150 restart, by Phoebe Wall Howard, May 18, 2018, and the NPR.org article, Ford Halts Production of F-150s After Fire At Supplier’s Facility, by Camila Domonoske, May 10, 2018. Image source: Iconotec/Glowimages.

Discussion Questions:

1. Why did a fire at one supplier force Ford to temporarily halt Continue reading

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