Article Title: Kohl’s, Toys R Us to Stay Open Around The Clock until Christmas
Author of Article: Kelly Tyko
Date of article: December 21, 2017
This USA Today article describes how Kohl’s and Toy R Us will remain open 24 hours a day leading-up to Christmas. This is the fifth year that Kohl’s has been open 24 hours a day ending at 6:00 pm on Christmas Eve. Toys R Us will be open for 63 hours straight ending at 9:00 pm on Christmas Eve. These stores are hoping to attract the last minute shopper and compete against online shopping by providing added convenience by offering longer shopping hours.
1. What operations management issues does staying open 24 hours a day present to Kohl’s and Toys R Us?
Guidance: One obvious issue is staffing the store. This substantially increases the number of hours they’re open, and the number of customers in the store. Overtime staffing for regular staff needs to be determined, plus the addition of temporary workers. Another tactic could be to off-load some of the shopping to online, with in-store pickup. Inventory Continue reading