At-home health tests may promote better health at a lower cost.
Lab testing ranks high among the most unpleasant experiences people endure in their lifetimes. Because of their adverse relationship with lab testing and its cost, patients tend to miss screenings or simply ignore them. Everlywell has created multiple at-home tests that make it more convenient and cheaper for patients to get tested.
Video Spotlight: At Home Lab Testing
This post is based on the Bloomberg Businessweek article, At-Home Health Tests Get the Direct-to-Consumer Treatment, by A. Cohen, July 23, 2019, and the YouTube video, EverlyWell – At Home Lab Testing – How It Works, by EverlyWell, December 19, 2017. Image source: Shutterstock/peter verreussel.
1. Using the HOQ framework, what are customer and product/process design requirements for lab testing?
Guidance: The patients’ or customers’ requirements are: health, convenience, speed, privacy, low cost, reliability, and personal involvement in care. The product/process requirements include test availability at major pharmacies, at-home testing for privacy, affordable retail cost and partnership with insurance companies, easy mail-in process, online results and professional consultation, and CLIA-certified labs.
2. What are the steps you go through when getting a lab Continue reading