Pandemic Pushes Grocers to Adopt New Tech

Pandemic Pushes Grocers to Adopt New Tech

October 14, 2020

The pandemic has created a need by grocers to make customers feel safer.  As a result, contactless technology is being retrofitted to brick-and-mortar stores.

Price Chopper, Wegmans, and Giant Eagle have introduced checkout-free technology in some stores.  Grocery chains were reluctant to invest in technology given the low profit margins in the industry, but the pandemic has put an emphasis on checkout safety and speed.


Video Spotlight: 


This post is based on the CNBC article, How the coronavirus pandemic helped convince grocery chains to experiment with new tech, by Annie Palmer and Melissa Repko, September 9, 2020, and the YouTube videos in the Spotlight. Image source: Cryptographer/Shutterstock

Discussion Questions:

1. Given the pandemic, one order qualifier that is emerging is checkout speed at a grocery store.  Research several contactless technologies Continue reading

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New Service Process Designs at Fast Food Restaurants

New Service Process Designs at Fast Food Restaurants

September 28, 2020

Taco Bell, Shake Shack and Burger King are introducing new service process designs. These changes allow for more drive-thru lanes and increase automated pick-up in the store and at walk-up windows.

The changes are in response to the 26% increase in drive-thru orders during the pandemic.  The new stores also shrink the total building square footage of the restaurants, due to less indoor seating requirements.

Contactless customer order and pick up is a key feature in the new designs as well.


Video Spotlight: 


This post is based on the CNBC article, These restaurant chains are unveiling new designs inspired by the pandemic, by Amelia Lucas, September 5, 2020, and the YouTube videos in the Spotlight. Image source: calimedia/Shutterstock

Discussion Questions:

1.  What are the order qualifiers being addressed by the new designs mentioned in the article?

Guidance: Students should agree that delivery speed is the major order qualifier.  Continue reading

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Evolution in Warehouse Construction

Evolution in Warehouse Construction

August 31, 2019

Supply Chain Dive’s “8 ways warehouse construction has evolved” is the second article in a series looking at the major changes that continue to revolutionize warehouse facilities.

Modern warehouses tend to be larger, located in urban areas to decrease fulfillment time, offer more amenities to the staff to attract and retain workers, and handle cold storage. Online retailers are a key factor in warehouse transformation.


Video Spotlight: Behind the scenes of an Amazon warehouse


This post is based on the Supply Chain Dive article, 8 ways warehouse construction has evolved, by Jenn Goodman, August 8, 2019, and the YouTube video Behind the scenes of an Amazon warehouse, by Fox 13 News – Tampa Bay, November 26, 2015. Image source: PKM1/Getty Images.

Discussion Questions:

1. Ask students to read both the Supply Chain Dive article, and this additional source about warehouse construction. How are the cold storage capabilities of modern warehouse design important to companies that mail prepared fresh meals to a residence?  Could those meal retailers grow without this cold storage capability on such a large scale?

Guidance: This is an easy question to get students to review the two articles and consider Continue reading

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