Chick-fil-A’s Chicken Shortage

Chick-fil-A’s Chicken Shortage

July 18, 2018

What happens when Chick-fil-A has no chicken?

In Texas, Chick-fil-A had to temporarily close two restaurants because an issue was characterized as a “delivery delay.”  This problem was much smaller than the KFC chicken shortage in the UK earlier this year, when almost all of its restaurants were shut down for lack of its key ingredient, but it none-the-less disrupted the organization’s operations in a very significant way.

In an unrelated issue, in mid-June, In-N-Out shut down in Texas due to an unspecified problem with the quality of its hamburger buns.

This post is based on the Inc.com article, Oh No, Chick-fil-A. First KFC, Then In-N-Out. Now You Too?, by Bill Murphy, Jr., June 30, 2018. Image source: Livingpix/Getty Images.

Discussion Questions:

1. How does this article pertain to operations strategy and the socio-cultural dimension of the external environment?

Guidance: While the causes behind these product shortages have not been clearly identified, the issue of stockouts may become more widespread in the future due to the shortage of qualified truckers in our nation.  Trucking is often viewed as a dangerous and difficult occupation, and companies are struggling to find enough drivers.  Even one cancelled or Continue reading

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Zipline Drones to the Rescue

Zipline Drones to the Rescue

April 15, 2018

Zipline, which launched its drone delivery service for life-saving blood supplies in Rwanda in October 2016, now reveals the next generation of autonomous drones, the fastest commercial drones on earth.

With about a 30 minute delivery time, blood can now quickly reach a population of 10 million people who utilize hospitals and clinics across the rugged and mountainous country.  Drones are launched from a distribution center, and the fixed-wing planes cruise at speeds of about 101 km/h to their destinations where the boxed blood is then parachuted to the ground.

With a top speed of 128 km/h, they are four times faster than traditional quadcopters, and their range is much greater.  The new drone will make it possible to launch a fulfillment order within one minute of its receipt, as compared to the previous ten minutes, and the number of daily delivery flights will increase from 50 to 500.

Zipline, whose logistics were mapped with help from UPS, has saved many lives since its inception by delivering critical blood in a timely way.

This post is based on two articles: DroneLife.com’s 1 Minute Fulfillment. 101 KPH Delivery. Zipline Announces New Drones, by Miriam McNabbon, April 4, 2018, Continue reading

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